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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
North-South Transmission Enhancement Project ADB SPF CRP Afghanistan 31/01/2018 Active
Uttarakhand Urban Sector Development Investment Program - Project 1 and Uttarakhand Urban Sector Development Investment Program - Tranche 2 ADB SPF CRP India 16/02/2018 Active
Integrated Road Investment Program ADB SPF CRP Sri Lanka 24/02/2018 Active
Pehur High Level Canal Extension Project ADB SPF CRP Pakistan 05/02/2019 Active
MFF Power Transmission Enhancement Investment Program II Tranche 3 ADB SPF CRP Pakistan 18/05/2019 Active
Tanahu Hydropower Project ADB SPF CRP Nepal 12/02/2020 Active
Secondary Green Cities Development Project ADB SPF CRP Vietnam 25/11/2023 Active
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 06/10/2023 Active
Balakot Hydropower Development Project ADB SPF CRP Pakistan 21/02/2024 Active
Kathmandu Valley Water Supply Improvement Project ADB SPF CRP Nepal 09/03/2018 Active
Unknown ADB Project ADB SPF CRP Nauru 27/03/2018 Active
Jammu and Kashmir Urban Sector Development Investment Program - Tranche 2 ADB SPF CRP India 05/04/2018 Active
Greater Colombo Water and Wastewater Management Improvement Investment Program (Tranche 3) ADB SPF CRP Sri Lanka 16/04/2018 Active
Unclear ADB Project (Pakistan) ADB SPF CRP Pakistan 30/04/2018 Active
Jamshoro Power Generation Project ADB SPF CRP Pakistan 15/05/2018 Active
Power Sector Master Plan ADB SPF CRP Afghanistan 11/05/2018 Active
Unknown ADB-unmentioned Project ADB SPF CRP Unknown 13/05/2018 Active
Integrated Road Investment Program ADB SPF CRP Sri Lanka 11/07/2018 Active
Mahaweli Water Security Investment Program - Tranche 1 ADB SPF CRP Sri Lanka 16/07/2018 Active
Uttarakhand Urban Sector Development Investment Program - Project 1 ADB SPF CRP India 17/07/2018 Active
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 31/07/2018 Active
Clean Energy and Network Efficiency Improvement Project ADB SPF CRP Sri Lanka 19/08/2018 Active
Unknown ADB-unmentioned Project (India) ADB SPF CRP India 24/08/2018 Active
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 25/08/2018 Active
Unknown ADB-unmentioned Project (Sri Lanka) ADB SPF CRP Sri Lanka 06/09/2018 Active
Second Integrated Road Investment Program ADB SPF CRP Sri Lanka 26/09/2018 Active
Integrated Road Investment Program ADB SPF CRP Sri Lanka 28/09/2018 Active
Integrated Road Investment Program ADB SPF CRP Sri Lanka 02/10/2018 Active
Mumbai Metro Rail Systems Project ADB SPF CRP India 10/10/2018 Active
Sindh Cities Improvement Investment Program - Tranche 2 ADB SPF CRP Pakistan 18/10/2018 Active
Integrated Road Investment Program-Tranche 2 ADB SPF CRP Sri Lanka 16/01/2019 Active
Second Integrated Road Investment Program - Tranche 1 ADB SPF CRP Sri Lanka 18/01/2019 Active
South Asia Subregional Economic Cooperation Road Connectivity Investment ProgramTranche 2 ADB SPF CRP India 01/02/2019 Active
South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 ADB SPF CRP India 12/02/2019 Active
South Asia Subregional Economic Cooperation Road Connectivity Investment Program-Tranche 2 ADB SPF CRP India 12/02/2019 Active
Uttarakhand Power Sector Investment Pro gram ADB SPF CRP India 28/02/2019 Active
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 28/02/2019 Active
Integrated Urban Development Project ADB SPF CRP Nepal 18/03/2019 Active
Power project (No ADB-assisted project yet identified) ADB SPF CRP Afghanistan 16/03/2019 Active
Alaoa Multi-Purpose Dam Project ADB SPF CRP Samoa 21/03/2019 Active
China, People's Republic of: Air Quality Improvement in the Greater Beijing– Tianjin–Hebei Region— Shandong Clean Heating and Cooling Project ADB SPF CRP China 29/03/2019 Active
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 04/04/2019 Active
Scoping the Green Investments Finance Program ADB SPF CRP Kazakhstan 04/04/2019 Active
Tanahu Hydropower Project ADB SPF CRP Nepal 04/04/2019 Active
Alaoa Multi-Purpose Dam Project ADB SPF CRP Samoa 16/04/2019 Active
Sri Lanka: Railway Efficiency Improvement Project ADB SPF CRP Sri Lanka 07/05/2019 Active
Climate Adaptation in Vennar Subbasin in Cauvery Delta Project ADB SPF CRP India 15/05/2019 Active
Chennai Kanyakumari Industrial Corridor Power Sector Investment Project ADB SPF CRP India 20/05/2019 Active
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 07/07/2019 Active
Air Quality Improvement in the Greater Beijing– Tianjin–Hebei Region— Shandong Clean Heating and Cooling Project (Second Complaint) ADB SPF CRP China 17/07/2019 Active
Air Quality Improvement in the Greater Beijing– Tianjin–Hebei Region— Shandong Clean Heating and Cooling Project (Third Complaint) ADB SPF CRP China 23/07/2019 Active
Air Quality Improvement in the Greater Beijing– Tianjin–Hebei Region— Shandong Clean Heating and Cooling Project (Fourth Complaint) ADB SPF CRP China 23/07/2019 Active
North–South Corridor (Kvesheti– Kobi) Road Project ADB SPF CRP Georgia 31/07/2019 Active
South Asia Subregional Economic Cooperation Railway Connectivity: Akhaura-Laksam Double Track Project ADB SPF CRP Bangladesh 10/10/2020 Active
Chennai-Kanyakumari Industrial Corridor: Power Sector Investment Project ADB SPF CRP India 23/10/2020 Active
Jalalpur Irrigation Project ADB SPF CRP Pakistan 05/12/2021 Active
Chhattisgarh Road Connectivity Project ADB SPF CRP India 19/12/2021 Active
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 30/11/2022 Active
Central Asia Regional Economic Cooperation Corridor Development Investment Program – Tranche 1 ADB SPF CRP Pakistan 07/12/2022 Active
French Development Agency ESCM Complaints IAM Country Date Filed Status
Pune Metro Railway AFD ESCM India 02/07/2019 Active
Pune Metro Railway 2 AFD ESCM India 02/07/2019 Active
Dakar Regional Express Train AFD ESCM Senegal 09/07/2019 Active
Sanitation Project, North Africa (Taghjijt, Morocco) AFD ESCM Morocco 01/07/2020 Active
Sanitation Project, North Africa (Taghjijt, Morocco) AFD ESCM Morocco 01/08/2020 Active
Sanitation Project, North Africa AFD ESCM 01/04/2021 Active
African Development Bank IRM Complaints IAM Country Date Filed Status
Dakar Regional Express Train - Phase 1: Dakar-Diamniadio Segment, Senegal AfDB IRM Senegal 09/06/2019 Active
Nachtigal Hydropower Project AfDB IRM Cameroon 21/06/2022 Active
Lome-Cotonou road rehabilitation (phase 2) and coastal protection project (Benin-Togo) AfDB IRM Benin, Togo 04/01/2022 Active
120 MW Malicounda Dual Fuel Power Project in Senegal AfDB IRM Senegal 17/12/2021 Active
Multinational Lakes Edward and Albert Integrated Fisheries and Water Resources Management (Leaf II) Project AfDB IRM Uganda 17/11/2021 Active
Wadelai Irrigation Scheme Project under the Farm Income Enhancement and Forestry Conservation Project – Phase 2 (FIEFOC-2 ) AfDB IRM Uganda 06/10/2021 Active
German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
FirstRand Bank DEG/FMO/PR ICM Liberia 25/02/2021 Active
Niche Cocoa Industry Ltd DEG/FMO/PR ICM Ghana 01/12/2022 Active
European Bank for Reconstruction and Development IPAM Complaints IAM Country Date Filed Status
MHP Corporate Support Loan, MHP Biogas EBRD IPAM Ukraine 05/06/2018 Active
Kozloduy International Decommissioning Support Fund EBRD IPAM Bulgaria 07/03/2018 Active
Lydian (Amulsar Gold Mine) - Extension EBRD IPAM Armenia 19/05/2020 Active
Ulaanbaatar Darkhan Road EBRD IPAM Mongolia 31/03/2022 Active
DFF Adriatic Metals EBRD IPAM Bosnia and Herzegovina 15/08/2022 Active
Corridor Vc Doboj - Bypass EBRD IPAM Bosnia and Herzegovina 19/12/2022 Active
Corridor Vc 2 (Request #3) EBRD IPAM Bosnia and Herzegovina 13/07/2023 Active
Corridor Vc in FBH - Part 3 (Request #2) EBRD IPAM Bosnia and Herzegovina 26/04/2023 Active
IPAM Case 202309 EBRD IPAM 03/08/2023 Active
Maritsa East Mines EBRD IPAM Bulgaria 28/10/2021 Active
European Investment Bank CM Complaints IAM Country Date Filed Status
Nepal Tenahu Hydropower Project EIB CM Nepal 11/02/2020 Active
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
Pune Metro Line EIB CM India 23/02/2021 Active
Barrage Réservoir de Lom Pangar - Nachtigal Hydropower Plant EIB CM Cameroon 30/08/2022 Active
Zenata Urban Development Project EIB CM Morocco 01/02/2022 Active
Bogota Sustainable Transport FL EIB CM Colombia 25/10/2021 Active
Railway Nis-Dimitrovgrad EIB CM Serbia 08/09/2022 Active
Bogota Sustainable Transport FL EIB CM Colombia 17/03/2022 Active
Flood Protection Measures EIB CM Greece 15/11/2023 Active
Zenata Urban Development EIB CM Morocco 14/12/2022 Active
Zenata Urban Development EIB CM Morocco 12/08/2023 Active
Zenata Urban Development EIB CM Morocco 11/09/2023 Active
Zenata Urban Development EIB CM Morocco 13/09/2023 Active
Zenata Urban Development EIB CM Morocco 03/10/2023 Active
Failure to timely disclose projects summaries EIB CM Poland 28/12/2022 Active
Metro to Madrid Line 11 Extension EIB CM Spain 13/09/2023 Active
Bolivia Mi Agua Water and Sanitation EIB CM Bolivia 22/10/2023 Active
Programme National Assainissement PNA II EIB CM Morocco 19/12/2017 Active
Green Climate Fund IRM Complaints IAM Country Date Filed Status
GCF-EBRD Egypt Renewable Energy Financing Framework GCF IRM Egypt 28/09/2022 Active
GCF-EBRD Egypt Renewable Energy Financing Framework GCF IRM Egypt 08/11/2022 Active
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Integrated Urban Solid Waste Management Program - Request IV IDB MICI Argentina 31/01/2022 Active
National Tourism Development Program - PRODETUR Nacional-Rio de Janeiro IDB MICI Brazil 13/07/2022 Active
Metro of Bogota First Line - First Tranch - Request V IDB MICI Colombia 12/08/2022 Active
Tacuarembó-Salto Green Transmission Line - Request II IDB MICI Uruguay 17/11/2022 Active
Ruta del Cacao 4G Toll Road IDB MICI Colombia 27/12/2019 Active
International Finance Corporation and Multilateral Investment Guarantee Agency CAO Complaints IAM Country Date Filed Status
Axzon-01/Halych and Kalush IFC CAO Ukraine 03/02/2014 Active
VEIL II-01/ Ratanakiri Province IFC CAO Cambodia 10/02/2014 Active
AGL-01/Makhalakidzeebi IFC CAO Georgia 15/02/2018 Active
Cambodia: Financial Intermediaries-01/ IFC CAO Cambodia 11/06/2018 Active
TPBank and VPBank-01/Ratanakiri Province IFC CAO Cambodia 12/03/2019 Active
Wings-01/Long Beluah IFC CAO Indonesia 26/11/2018 Active
MHP-01/Vinnytsia IFC CAO Ukraine 05/06/2018 Active
CBG-01/Sangaredi IFC CAO Guinea 26/02/2019 Active
Karot Hydro-02/Jhelum River IFC CAO Pakistan 24/08/2019 Active
Karot Hydro-03 IFC CAO Pakistan 06/07/2020 Active
Grupo M and CODEVI II-01/Zone Franche de Ouanaminthe IFC CAO Haiti 12/03/2020 Active
Masdar Baynouna-01/ East Amman IFC CAO Jordan 11/02/2020 Active
Shapoorji Pallonji-01/Pune IFC CAO India 08/12/2020 Active
Benban Solar-02 IFC CAO Egypt 08/06/2022 Active
Benban Solar-06 IFC CAO Egypt 23/09/2022 Active
Nachtigal Hydropower Co-01 IFC CAO Cameroon 19/04/2022 Active
Financial Intermediaries-04 IFC CAO Cambodia 10/02/2022 Active
Karot Hydro-04/Jhelum River IFC CAO Pakistan 20/05/2022 Active
Turkiye: Izmir Water and Sewerage Administration IFC CAO Turkey 15/12/2021 Active
Pakistan: Karot Hydro-05/Jhelum River IFC CAO Pakistan 20/06/2022 Active
Pakistan: Karot Hydro-06/Jhelum River IFC CAO Pakistan 23/06/2022 Active
Cambodia: Financial Intermediaries-02/ IFC CAO Cambodia 11/06/2018 Active
Cambodia: Financial Intermediaries-03/ IFC CAO Cambodia 11/06/2018 Active
United Nations Development Programme SECU Complaints IAM Country Date Filed Status
Integrated Protected Area Land and Seascape Management in Tanintharyi (Ridge to Reef) UNDP SECU Myanmar 20/09/2018 Active
Sector Privado y Agenda 2030, potentially others UNDP SECU Colombia 11/05/2021 Active
MoU Between the United Nations Development Programme and Musina-Makhado Special Economic Zone UNDP SECU South Africa 07/06/2022 Active
Funding Facility for Stabilization UNDP SECU Iraq 05/09/2023 Active
World Bank Panel Complaints IAM Country Date Filed Status
Santa Cruz Road Corridor Connector Project (San Ignacio - San Jose) WB Panel Bolivia 08/12/2022 Active
Vietnam Coastal Cities Sustainable Environment Project - Second Request WB Panel Vietnam 27/08/2023 Active