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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

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Project Filters

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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
Kerala Sustainable Urban Development Project 2 ADB SPF CRP India 14/08/2012 Closed With Outputs Outside Process
Rehabilitation of the Railway in Cambodia Project 3 ADB SPF CRP Cambodia 10/01/2013 Closed With Outputs Outside Process
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 21/05/2018 Closed Without Outputs
Power Distribution Enhancement Investment Program - Tranche 3 ADB SPF CRP Pakistan 31/07/2017 Closed Without Outputs
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 29/01/2016 Monitoring
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 20/10/2016 Closed Without Outputs
Sustainable Urban Development Investment Program - Tranche 1 ADB SPF CRP Armenia 08/01/2018 Closed With Outputs Outside Process
Clean Energy and Network Efficiency Improvement Project ADB SPF CRP Sri Lanka 24/08/2017 Closed Without Outputs
Sustainable Urban Development Investment Program - Tranche 1 ADB SPF CRP Armenia 21/07/2017 Closed With Outputs
MFF-Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 11/06/2017 Closed Without Outputs
Greater Colombo Wastewater Management Project ADB SPF CRP Sri Lanka 29/03/2017 Closed Without Outputs
MFF Power Distribution Enhancement Investment Program - Tranche 2 ADB SPF CRP Pakistan 21/02/2016 Closed With Outputs Outside Process
Tanahu Hydropower Project ADB SPF CRP Nepal 17/07/2018 Closed Without Outputs
Pehur High Level Canal Extension Project ADB SPF CRP Pakistan 05/02/2019 Active
Regional Urban Development Project ADB SPF CRP Nepal 03/01/2020 Closed With Outputs
Sustainable Urban Development Investment Program - Tranche 2 ADB SPF CRP Armenia 01/03/2021 Closed With Outputs Outside Process
Delhi-Meerut Regional Rapid Transit System Investment Project ADB SPF CRP India 07/09/2022 Monitoring
Balakot Hydropower Development Project ADB SPF CRP Pakistan 24/06/2022 Closed With Outputs Outside Process
Batumi Bypass Road Project ADB SPF CRP Georgia 06/08/2022 Closed With Outputs Outside Process
Rajasthan Urban Sector Development Program ADB SPF CRP India 10/08/2022 Closed Without Outputs
Shapoorji Affordable Housing Project ADB SPF CRP India 16/02/2022 Closed Without Outputs
Green Power Development and Energy Efficiency Improvement Investment Program (Tranche 1) ADB SPF CRP Sri Lanka 25/09/2022 Closed Without Outputs
Integrated Road Investment Program-Tranche 4 ADB SPF CRP Sri Lanka 15/08/2022 Closed Without Outputs
Second Integrated Road Investment Program ADB SPF CRP Sri Lanka 16/02/2022 Closed With Outputs Outside Process
Jalalpur Irrigation Project ADB SPF CRP Pakistan 28/10/2021 Closed With Outputs Outside Process
Jalalpur Irrigation Project ADB SPF CRP Pakistan 01/08/2020 Closed With Outputs Outside Process
Karnataka State Highways Improvement III Project ADB SPF CRP India 21/08/2020 Closed Without Outputs
Uttarkhand Integrated and Resilient Urban Development Project ADB SPF CRP India 13/07/2023 Closed With Outputs Outside Process
Greater Colombo Water and Wastewater Management Improvement Investment Program (Tranche 2) ADB SPF CRP Sri Lanka 12/07/2023 Closed Without Outputs
Jalalpur Irrigation Project ADB SPF CRP Pakistan 25/06/2023 Closed Without Outputs
Karnataka State Highways Improvement III Project ADB SPF CRP India 15/07/2023 Closed Without Outputs
Khyber Pakhtunkhwa Cities Improvement Project ADB SPF CRP Pakistan 22/07/2023 Closed Without Outputs
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 13/04/2023 Closed With Outputs Outside Process
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 06/10/2023 Active
Regional Road Development and Maintenance Project ADB SPF CRP Mongolia 19/04/2023 Closed Without Outputs
Balakot Hydropower Development Project ADB SPF CRP Pakistan 21/02/2024 Active
French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Monitoring
Unknown AFD Nigeria Project AFD ESCM Nigeria 06/01/2018 Closed Without Outputs
African Development Bank IRM Complaints IAM Country Date Filed Status
Construction of the Marrakech - Agadir Motorway AfDB IRM Morocco 19/07/2010 Closed With Outputs
The Nairobi River Rehabilitation and Restoration Program: Sewerage Improvement Project AfDB IRM Kenya 11/06/2015 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 04/09/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 20/08/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 19/08/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 19/08/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 07/08/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 06/08/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 24/07/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 24/07/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 20/07/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 06/07/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 30/06/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 27/06/2019 Closed Without Outputs
Mombasa-Mariakani Road Project AfDB IRM Kenya 26/06/2019 Closed Without Outputs
Nyakararo - Mwaro - Gitega Road (RN18) Upgrade and Asphalting Project / Phase II, Troncon Kibumbu-Gitega (Mweya): 24 Km AfDB IRM Burundi 06/01/2021 Closed With Outputs
Kenol-Sagana-Marua Highway Improvement Project AfDB IRM Kenya 25/08/2022 Closed With Outputs Outside Process
Lome-Cotonou road rehabilitation (phase 2) and coastal protection project (Benin-Togo) AfDB IRM Benin, Togo 04/01/2022 Active
Asian Infrastructure Investment Bank PPM Complaints IAM Country Date Filed Status
Mumbai Metro Line 4 (Wadala – Kasarvadavali) Project AIIB PPM India 19/06/2019 Closed Without Outputs
German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 18/05/2020 Closed With Outputs
Lome Container Terminal DEG/FMO/PR ICM Togo 22/08/2018 Monitoring
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 26/10/2020 Closed With Outputs
European Bank for Reconstruction and Development IPAM Complaints IAM Country Date Filed Status
MHP Corporate Support Loan, MHP Biogas EBRD IPAM Ukraine 05/06/2018 Active
Maritsa East Mines (BEH Bond Issue) EBRD IPAM Bulgaria 16/10/2017 Closed Without Outputs
Saint Gobain Construction Products Russia EBRD IPAM Russia 07/08/2020 Closed Without Outputs
Corridor Vc 2 (Request #2) EBRD IPAM Bosnia and Herzegovina 06/06/2023 Closed Without Outputs
Corridor Vc 2 (Request #3) EBRD IPAM Bosnia and Herzegovina 13/07/2023 Active
Maritsa East Mines EBRD IPAM Bulgaria 28/10/2021 Active
Gradacac Water Supply EBRD IPAM Bosnia and Herzegovina 26/08/2021 Closed With Outputs
European Bank for Reconstruction and Development IRM Complaints IAM Country Date Filed Status
BTC Georgia / Akhali Samgori EBRD IRM Georgia 24/10/2006 Closed Without Outputs
BTC Georgia / Atskuri EBRD IRM Georgia 06/07/2007 Closed With Outputs
BTC Pipeline EBRD IRM Azerbaijan 16/08/2005 Closed Without Outputs
Sakhalin 2 EBRD IRM Russia 26/07/2005 Closed With Outputs Outside Process
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
Lukoil Shah Deniz Stage II EBRD PCM Azerbaijan 25/01/2018 Closed Without Outputs
Krnovo Wind Farm EBRD PCM Montenegro 02/03/2017 Closed With Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
Municipal and Regional Infrastructure Loan EIB CM Serbia 01/03/2012 Closed With Outputs
Roads Rehabilitation VI EIB CM Romania 30/09/2011 Closed With Outputs
Warsaw Ring Road, Poland EIB CM Poland 07/02/2011 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 07/12/2017 Monitoring
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 21/07/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Albania 01/06/2017 Closed With Outputs Outside Process
Georgia East-West Highway EIB CM Georgia 09/01/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Albania 29/09/2016 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 29/09/2016 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 29/09/2016 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 07/09/2016 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 07/09/2016 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 07/09/2016 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 02/09/2016 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 02/09/2016 Closed With Outputs Outside Process
Nepal Power System Expansion EIB CM Nepal 08/10/2018 Monitoring
Malawi NRWB Water Efficiency EIB CM Malawi 09/07/2021 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 25/02/2021 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
AQP-Water Sector Upgrade Southern Italy EIB CM Italy 25/07/2021 Closed With Outputs
S4 Deviation Zarzis EIB CM Tunisia 16/11/2021 Monitoring
Zenata Urban Development EIB CM Morocco 06/03/2023 Closed With Outputs Outside Process
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Mario Covas Rodoanel - Northern Sections 1 and 2 (2011) IDB MICI Brazil 15/07/2011 Closed Without Outputs
Mario Covas Rodoanel Project - Northern Section - Request II (2015) IDB MICI Brazil 01/04/2015 Closed Without Outputs
São José dos Campos Urban Structuring Program IDB MICI Brazil 11/12/2017 Closed Without Outputs
Establishing Cadastral Registry & Strengthening Legal Certainty Protected Areas IDB MICI Guatemala 14/08/2017 Closed Without Outputs
Reventazon Hydroelectric Power Project IDB MICI Costa Rica 07/08/2017 Closed With Outputs
Tietê Várzeas Program - Request V IDB MICI Brazil 25/07/2017 Closed Without Outputs
Perimetral Oriental de Bogotá Public Private Partnership IDB MICI Colombia 20/06/2017 Closed Without Outputs
Mario Covas Rodoanel Project - Northern Section IDB MICI Brazil 15/03/2017 Closed Without Outputs
Maués Integrated Sanitation Program - PROSAIMAUÉS IDB MICI Brazil 12/09/2019 Closed Without Outputs
Reconstruction Program of the electricity infrastructure in the areas affected by the earthquake in Ecuador (EC-L1219) – Request II IDB MICI Ecuador 05/03/2019 Closed Without Outputs
Productive and Tourism Infrastructure Program for the Province of Rio Negro IDB MICI Argentina 28/02/2019 Closed With Outputs
Plazalogística SA IDB MICI Argentina 11/02/2019 Closed Without Outputs
São José dos Campos Urban Structuring Program- Request III IDB MICI Brazil 04/02/2019 Closed Without Outputs
The Acre Sustainable Development Program (PDSA-II) IDB MICI Brazil 10/09/2020 Closed Without Outputs
Sanitation for Nova Estrada Watershed - PROMABEN II IDB MICI Brazil 26/08/2020 Closed Without Outputs
Metro of Bogota First Line - First tranch IDB MICI Colombia 06/08/2020 Closed Without Outputs
Project to Improve the Provincial Route 82 Corridor In the Province Of Mendoza (AR-L1293) IDB MICI Argentina 03/06/2021 Closed Without Outputs
Water and Sanitation for Small Communities Program - Tranche II (PROAS II) (AR-L1289) IDB MICI Argentina 21/06/2021 Closed Without Outputs
Water and Sanitation Program for Urban and Suburban Centers (AR-L1084) IDB MICI Argentina 19/04/2021 Closed Without Outputs
Water and Sanitation Program for Metropolitan Areas IDB MICI Argentina 27/10/2021 Closed Without Outputs
Integrated Urban Solid Waste Management Program - Request IV IDB MICI Argentina 31/01/2022 Active
Reconquista River Basin Environmental Sanitation Program- Request IV IDB MICI Argentina 01/06/2022 Closed Without Outputs
Reconquista River Sanitation Environmental Program - Request V IDB MICI Argentina 08/07/2022 Monitoring
Macambira-Anicuns Urban Environmental Program IDB MICI Brazil 24/08/2021 Closed Without Outputs
National Tourism Development Program in Bahia (PRODETUR NATIONAL-Bahia) IDB MICI Brazil 06/09/2022 Closed Without Outputs
Metro of Bogota First Line - First Tranch - Request II IDB MICI Colombia 07/09/2021 Closed Without Outputs
Metro of Bogota First Line - First Tranch - Request III IDB MICI Colombia 14/12/2021 Closed Without Outputs
Metro of Bogota First Line - First Tranch - Request IV IDB MICI Colombia 15/02/2022 Closed With Outputs
Metro of Bogota First Line - First Tranch - Request V IDB MICI Colombia 12/08/2022 Active
Metro of Bogota First Line - First Tranch - Request VI IDB MICI Colombia 19/08/2022 Closed Without Outputs
Metro of Bogota First Line - First Tranch - Request IX IDB MICI Colombia 14/02/2023 Closed Without Outputs
International Finance Corporation and Multilateral Investment Guarantee Agency CAO Complaints IAM Country Date Filed Status
Agri-Vie Fund-01/Kiboga IFC CAO Uganda 20/12/2011 Closed With Outputs
Agri-Vie Fund-02/Mubende IFC CAO Uganda 20/12/2011 Closed With Outputs
BTC Pipeline-02/Rustavi IFC CAO Georgia 16/03/2004 Closed With Outputs
BTC Pipeline-07/Dgvari IFC CAO Georgia 21/05/2004 Closed With Outputs Outside Process
BTC Pipeline-08/Sagrasheni IFC CAO Georgia 21/05/2004 Closed Without Outputs
BTC Pipeline-09/Tetritskaro IFC CAO Georgia 29/05/2004 Closed Without Outputs
BTC Pipeline-10/Tetritskaro IFC CAO Georgia 21/05/2004 Closed With Outputs
BTC Pipeline-11/Tsikhisjvari IFC CAO Georgia 21/05/2004 Closed Without Outputs
BTC Pipeline-13/Tsalka IFC CAO Georgia 22/07/2004 Closed With Outputs Outside Process
BTC Pipeline-14/Vale IFC CAO Georgia 08/08/2004 Closed With Outputs
BTC Pipeline-15/Tetritsakro IFC CAO Georgia 01/12/2004 Closed Without Outputs
BTC Pipeline-16/Tetritsakro IFC CAO Georgia 01/12/2004 Closed Without Outputs
BTC Pipeline-17/Tadzrisi IFC CAO Georgia 10/12/2004 Closed With Outputs
BTC Pipeline-18/Tetritsakro IFC CAO Georgia 01/12/2004 Closed Without Outputs
BTC Pipeline-19/Atskuri Temple IFC CAO Georgia 03/05/2005 Closed Without Outputs
BTC Pipeline-20/Atskuri IFC CAO Georgia 03/05/2005 Closed Without Outputs
BTC Pipeline-23/Tsemi IFC CAO Georgia 24/06/2005 Closed Without Outputs
BTC Pipeline-26/Krstanisi IFC CAO Georgia 12/12/2005 Closed Without Outputs
BTC Pipeline-33/Vale IFC CAO Georgia 30/05/2011 Closed With Outputs
Bankers Petroleum-01/Patos IFC CAO Albania 13/03/2013 Closed With Outputs
Bujagali Energy-05/Bujagali IFC CAO Uganda 16/05/2011 Closed With Outputs
Pan African Paper-01/Webuye IFC CAO Kenya 01/02/2008 Closed Without Outputs
Russkiy Mir II-03/Taman IFC CAO Russia 01/09/2008 Closed With Outputs Outside Process
VEIL II-01/ Ratanakiri Province IFC CAO Cambodia 10/02/2014 Active
Wilmar Group-03/Jambi IFC CAO Indonesia 09/11/2011 Closed With Outputs
Rajamandala Hydropower Project-01/Bantarcaringin Kampong IFC CAO Indonesia 16/05/2016 Closed With Outputs
HSA Foods-01/Ras-Isa IFC CAO Yemen 05/04/2021 Closed With Outputs
Togo LCT-03/Lome IFC CAO Togo 20/12/2022 Closed With Outputs
Financial Intermediary-01 IFC CAO Indonesia 31/10/2019 Closed Without Outputs
United Nations Development Programme SECU Complaints IAM Country Date Filed Status
PAPP Transboundary Wastewater Management in Attil / Tulkarem Governorate UNDP SECU Palestine 05/11/2021 Closed Without Outputs
Funding Facility for Stabilization UNDP SECU Iraq 05/09/2023 Active
World Bank Panel Complaints IAM Country Date Filed Status
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Kenya Energy Sector Recovery Project WB Panel Kenya 11/05/2012 Closed With Outputs Outside Process
Mine Closure and Social Mitigation Project WB Panel Romania 06/01/2006 Closed With Outputs Outside Process
Mine Closure, Environment and Socio-Economic Regeneration Project (Not Registered) WB Panel Romania 02/07/2013 Closed Without Outputs
Road Sector Assistance Project- Second Additional Financing WB Panel Sri Lanka 24/03/2014 Closed Without Outputs
Amaravati Sustainable Capital City Development Project WB Panel India 25/03/2017 Closed Without Outputs
Odra-Vistula Flood Management Project - Ninth Request WB Panel Poland 07/10/2019 Closed Without Outputs
North Eastern Road-corridor Asset Management Project (NERAMP) (P125590) WB Panel Uganda 01/10/2020 Monitoring
South-West Roads: Western Europe-Western China International Transit Corridor Project (CAREC 1b & 6b) WB Panel Kazakhstan 24/12/2020 Closed Without Outputs
Sustainable Rural Sanitation Services Program For Results (P154112) and its Additional Financing (P166597) WB Panel Egypt 12/10/2022 Closed Without Outputs
Nepal-India Electricity Transmission and Trade Project (P115767) and its Additional Financing (P132631) WB Panel Nepal 18/10/2021 Closed With Outputs
Private Sector Development and Competitiveness Project (Second Request) WB Panel Democratic Republic of Congo 19/02/2009 Closed With Outputs Outside Process