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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Western Poverty Reduction Project

    Eligibility: 16-Management Report and Recommendation (English)

    ...Request for Inspection: China - Western Poverty Reduction Project (Credit No. 3255-CHA and Loan No. 4501-CHA).1 Annex 2 of that document contained the Management Response dated July 19, 1999 (Management Response) to a request for inspection received previously with respect to Part C of the China: Western Poverty Reduction Project (Qinghai Component). The Management’s Response to the Initial Request (July 19, 1999) acknowledged that the Disclosure of Information policy had been violated due to la...

    WB Inspection Panel - China - 1999
  2. Complaint > Power Sector Generation and Restructuring Project

    Compliance Report: 46-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows:  The Panel decides whether the Request is prima facie not barred from Panel consideration.  The Panel registers the Request—a purely administrative procedure.  The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters.  The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requesters and ...

    WB Inspection Panel - Albania - 2007
  3. Complaint > Pando-Monte Lirio Hydroelectric Power Project

    Compliance Report: Publication of Panel Report

    ...Requesters’ complaints in light of the Bank’s relevant Operational Policies as per the ICIM mandate. The analysis is divided into the following sections: a) Key compliance issues derived from the Requesters’ main concern about ecological flow and cumulative impact, b) Requester concerns linked to design flaws of watershed management and ecological flow, c) Requester concerns arising from construction activities of the Project, and d) Requester concerns not subjected to a deta...

    IDB Independent Consultation and Investigation Mechanism - Panama - 2012
  4. Complaint > Mindoro Resources-01/Jabonga

    Appraisal: English

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report CAO Ref. Code: C-I-R9-Y12-F165 ...

    IFC Compliance Advisor/Ombudsman - Philippines - 2012
  5. Complaint > Dinant-02/Rio Aguan

    Monitoring: English

    ...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO’s compliance function oversees investigations of IFC/MIGA’s environmental and social performance, particularly in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedure...

    IFC Compliance Advisor/Ombudsman - Honduras - 2018
  6. Complaint > Greater Beirut Water Supply Project

    Management Response: 71-Management Commissioned Studies-Technical Review of Source Water Quantity

    ...Presidential Decree No. 14522, dated 16 May 1970, gives priority to drinking water supply. Decree 14522 assigns 40 million cubic meters (MCM) of Litani water and other sources of water to “potable water and water for industrial purposes.” Further, it specifies that “The State is . . . entitled to decrease the quantities allocated for irrigation as per table 2 by 25 percent and, if necessary, add this 25 percent to the 50 million m3 allocated for potable wa...

    WB Inspection Panel - Lebanon - 2010
  7. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Appraisal: CAO Appraisal for Compliance Investigation of IFC: India Infrastructure Fund, India - Case of Odisha Chas Parivesh Surekhsa Parishad and the Delhi Forum, June 26, 2013

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R6-Y13-F180 ...

    IFC Compliance Advisor/Ombudsman - India - 2013
  8. Complaint > Land Administration Project

    Management Action Plan: 38- Management Progress Report (English)

    ...Request for Inspection, I P N request RQ06/1 (“the Request”), concerning the Honduras Land Administration Project (Programa de Administracidn de Tierras de Honduras or PATH, “the Project”) partially financed by the International Development Association (IDA)’ through Credit 3858-HO. The Request had been submitted by the Honduran Black Fraternal Organization (Organizacidn Fraternal Negra Hondureiia or OFRANEH) on behalf o f the Garifuna population o f Honduras. In the Request, OFRANEH alleged tha...

    WB Inspection Panel - Honduras - 2006
  9. Complaint > Private Power Generation Project

    Management Action Plan: 44-Third Management Progress Report

    ...Requests for Investigation. The same group of Requesters who filed the Request with the IBRD/IDA Inspection Panel also filed separate complaints to the AfDB and European Investment Bank (EIB) in 2009. These underwent investigation by both institutions. The final report from the AfDB was completed in 2010 and referred to mitigation measures that were similar to the Bank’s. The EIB investigation report is completed, and in addition to issues raised with the Bank and AfDB, concerns about blasting i...

    WB Inspection Panel - Uganda - 2007
  10. Complaint > Second Rural Enterprise Support Project

    Eligibility: 89-Eligibility Report and Recommendation (English)

    ...Request for Inspection (hereafter “the Request”).2 The Panel’s recommendation is based on its confirmation of the technical eligibility of the Request and its assessment of other factors as stipulated in the Resolution. 2. This Report begins with a description of the Project, which is the subject of the Request (Section B) and continues with summaries of the written Request as received by the Panel (Section C) and of the Management Respons...

    WB Inspection Panel - Uzbekistan - 2013
  11. Complaint > Wilmar Group-01/West Kalimantan

    Eligibility: Assessment Report, Regarding Community and Civil Society concerns in relation to activities of the Wilmar Group of Companies, November 2007

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This document is a preliminary record of the views heard by the CAO team, and suggestions for next steps among the parties. These sugg...

    IFC Compliance Advisor/Ombudsman - Indonesia
  12. Complaint > Pan African Paper-01/Webuye

    Eligibility: Assessment Report, October 15, 2008

    ...President of the World Bank Group. Its mandate is to address complaints brought by communities or individuals affected by IFC or MIGA projects in a fair, objective, and constructive manner, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspec...

    IFC Compliance Advisor/Ombudsman - Kenya
  13. Complaint > Batumi Bypass Road project

    Closing Report: Final Report (English)

    ...request? I am asking Georgian Parliament to initiate and approve law that will allow both sides, the government and private property owner, on the first stages of the court to be able to negotiate property prices and protect it, and if the agreement is not reached only afterwards expropriation law should be enforced. Government should also cover expenditures of the first stage of the court. The case should be reviewed not in Tbilisi but in the nearest court where the property is located. A...

    ADB Special Project Facilitator and Compliance Review Panel - Georgia - 2019
  14. Complaint > El Dorado International Airport

    Management Response: Submission of the final document to the Board of Executive Directors for consideration

    ...Request was declared eligible for the Consultation Phase in November 2011, and was processed under that Phase until March 2014, when the MICI concluded the process in view of the infeasibility of reaching an agreement. In August 2014, according to the Requesters’ wishes, the Request was transferred to the Compliance Review Phase, and after the Requesters were given the opportunity to complement the allegations, the President of the Panel declared it eligible in Nove...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2015
  15. Complaint > Rio Bogota Environmental Recuperation and Flood Control Project

    Management Response: 108-Management Response(English)

    ...Request for Inspection, IPN Request RQ 16/03 (hereafter referred to as “the Request”), concerning the Colombia: Rio Bogotá Environmental Recuperation and Flood Control Project (P111479, the Project), financed by the International Bank for Reconstruction and Development (the Bank). 2. Two Requests (registered together) were submitted by members of the “Mesa Ciudadana Cortijo Tibaguya” and “Fundación Colectivo Somos Uno” (“the Requesters”), respectively, who asked the Panel to keep ind...

    WB Inspection Panel - Colombia - 2016
  16. Complaint > Lom Pangar Hydropower Project

    Management Response: Management Response

    ...Request is identical to the report submitted to the GRS in 2016). 22. The Requesters did not submit, with their Request, any information in addition to the 2015 report to substantiate their allegations. 23. The Requesters acknowledge their engagement with the GRS, but maintain that their problems remained unsolved. As the Requesters asked the Inspection Panel to keep their identities confidential, Management is unable to fully ascertain whether the Requesters are the same managerial empl...

    WB Inspection Panel - Cameroon - 2017
  17. Complaint > Parana Biodiversity Project

    Management Response: 41-Management Response (English)

    ...Request for Inspection, IPN Request RQ06/04 (hereafter referred to as “the Request”), concerning the Brazil: Paraná Biodiversity Project (PBP) financed under the Global Environment Facility (GEF Trust Fund 051007). 2. Structure of the Text. Section II of this document outlines the Request. Section III provides project background. Section IV discusses issues raised by the Request. Section V presents Management’s response. Annex 1 presents the Requesters’ claims, together with Manageme...

    WB Inspection Panel - Brazil - 2006
  18. Complaint > Panama Canal Expansion Program

    Appraisal: Issuance of Assessment Report

    ...Requester to contact the Project Team Leader since the initial communication appeared to be more of a request for project information than a formal Request. On 15 July 2011 the Project Team Leader in turn asked the Requester to contact the Panama Canal Authority (PCA) directly, and also offered to meet with the Requester to discuss the concerns raised. Later on, in October, the Requester contacted the Mechanism reiterating her desire to have the Request processed. On 28 October 2011 Management r...

    IDB Independent Consultation and Investigation Mechanism - Panama - 2012
  19. Complaint > Reventazon HPP-01

    Appraisal: English

    ...request the expropriation of a few plots of land due to disagreements regarding property valuation. IFC’s E&S review identified implementation discrepancies vis-a-vis IFC and IDB standards in this initial land acquisition process. To address these gaps, the lenders requested that the client halt acquisitions until a land acquisition and resettlement framework compliant with the lenders’ requirements was in place. This became a condition for IFC’s Board approval. The client developed a Preliminar...

    IFC Compliance Advisor/Ombudsman - Costa Rica - 2017
  20. Complaint > Reventazon HPP-02

    Appraisal: English

    ...request the expropriation of a few plots of land due to disagreements regarding property valuation. IFC’s E&S review identified implementation discrepancies vis-a-vis IFC and IDB standards in this initial land acquisition process. To address these gaps, the lenders requested that the client halt acquisitions until a land acquisition and resettlement framework compliant with the lenders’ requirements was in place. This became a condition for IFC’s Board approval. The client developed a Preliminar...

    IFC Compliance Advisor/Ombudsman - Costa Rica - 2017