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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Community Empowerment for Rural Development Project

    Dispute Resolution: SPF's Final Report (English)

    ...REQUESTING CONSULTATION This request for consultation is made by Forum Masyarakat Peduli CERDP, which consists of: (Names and addresses of signatories are withheld at their request for confidentiality) The aforenamed have agreed to select joint addresses for the purposes of communication and coordination, as follows: (Contact Addresses are withheld at the request for confidentiality of the complainants) This effort to resolve this problem thro...

    ADB Special Project Facilitator and Compliance Review Panel - Indonesia - 2005
  2. Complaint > Wilmar Group-01/West Kalimantan

    Eligibility: Final Assessment Report, Complaint from Communities in Kalimantan and Civil Society in relation to activities of the Wilmar Group of Companies, March 2009

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO‟s Ombudsman function. This document is the final assessment report relating to issues raised in a complaint submitted by local communities and civil society...

    IFC Compliance Advisor/Ombudsman - Indonesia - 2009
  3. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- Table of Contents LIST OF ACRONYMS .....................................................................................................

    IFC Compliance Advisor/Ombudsman - India - 2013
  4. Complaint > Agri-Vie Fund-01/Kiboga

    Eligibility: CAO Assessment Report Regarding Community and Civil Society Concerns in Relation to IFC’s Agri-Vie Fund project (#27674), April 2012

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a c...

    IFC Compliance Advisor/Ombudsman - Uganda - 2012
  5. Complaint > D1 motorway Phase I

    Filing: Complaint

    ...request the EBRD Project Complaint Mechanism experts to perform a Compliance Review into the D1 motorway Phase I project. Best regards, Lucia Lackovičová National coordinator for Slovakia CEE Bankwatch Network Friends of the Earth-CEPA Karpatska 11, 811 05 Bratislava, Slovakia Tel./Fax: +421 2 5244 2104 Overview of the communication with EBRD and other Relevant Parties: 1. Most significant impacts of the proposed motorway D1 Turany Hubová on the Rojkovské Rašelinisko Mire. Preliminary...

    EBRD Project Complaint Mechanism - Slovakia
  6. Complaint > Quellaveco Mining-01/Moquegua

    Compliance Report: English

    ...President, the CAO Vice President or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project environmental and social (E&S) performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether:  The actual E&S outcom...

    IFC Compliance Advisor/Ombudsman - Peru
  7. Complaint > Community Empowerment for Rural Development Project

    Dispute Resolution: Review and Assessment Report (RAR) (English)

    ...REQUESTING CONSULTATION This request for consultation is made by Forum Masyarakat Peduli CERDP, which consists of: (Names and addresses of signatories are withheld at their request for confidentiality) The aforenamed have agreed to select joint addresses for the purposes of communication and coordination, as follows: (Contact Addresses are withheld at the request for confidentiality of the complainants) This effort to resolve this problem through consultation is al...

    ADB Special Project Facilitator and Compliance Review Panel - Indonesia - 2005
  8. Complaint > Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project

    Eligibility: 27-Management Report and Recommendation (English)

    ...Request for Inspection, IPN Request RQ 02/2 (hereafter referred to as “the Request”), concerning the Petroleum Development and Pipeline Project in Cameroon (the “Pipeline Project”), financed by the International Bank for Reconstruction and Development (IBRD), and the Petroleum Environment Capacity Enhancement (CAPECE) Project in Cameroon (“CAPECE”), financed by the International Development Association (IDA). The Request for Inspection was submitted by the Center for Environment and Development ...

    WB Inspection Panel - Cameroon - 2002
  9. Complaint > Education Improvement Project

    Filing: 94 - Request for Inspection (English)

    ...Presidential Elections 2013. OSCE/ODIHR Election Observation Mission. Final Report. Warsaw. pp 12-13. Observation of the Parliamentary Elections in Armenia. 2012. Council ofEurope.pp30-38 By not addressing systemic problems and clearly identified failures the new loan threatens to exacerbate those and make the situation irreversible given the vast amounts that are supposed to be spent under flowed premise of reform. While further development of the high school system is stated as a prio...

    WB Inspection Panel - Armenia - 2014
  10. Complaint > Quellaveco Mining-01/Moquegua

    Appraisal: CAO Appraisal for Compliance Investigation of IFC: Case of Asociación Civil Labor, Junta de Usuarios de Riego del Distrito de Moquegua, Comité de Frente de Defensa de los Intereses de Distrito de Torata, May 15, 2013

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R9-Y12-F167 ...

    IFC Compliance Advisor/Ombudsman - Peru - 2013
  11. Complaint > Oltenia - Turceni Rehabilitation

    Filing: Complaint

    ...request sent on October 2nd (some of the project documents are only available upon request directed towards the Client). December 3rd 2013 – January 2nd 2014: communication with CSO department (Luisa Balbi) concerning another request for access to information (market analysis commissioned by the EBRD for the project). Only very limited information offered. December 5th: CSO department (Luisa Balbi) replied to the request sent on December 3rd, analysis cannot be disclosed, offered to disclose spe...

    EBRD Project Complaint Mechanism - Romania
  12. Complaint > Lukoil Overseas-01/Berezovka

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist parties in addressing complaints raised by people affected by projects. CAO acts in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the asse...

    IFC Compliance Advisor/Ombudsman - Kazakhstan
  13. Complaint > Salala Rubber Corporation-01/Margibi and Bong

    Filing: CAO Complaint - Liberia - Salala Rubber Corporation 01

    ...request that we accompany you on a transect field walk to show you firsthand the devastation that SRC has inflicted upon our communities. 239. We request that the CAO compliance team, during compliance review, consider the numerous and systemic violations of IFC policy, domestic law, and international law committed that the IFC allowed SRC to commit in the course of its operations. 240. Finally, we request that the CAO refer this case to dispute resolution to produce ...

    IFC Compliance Advisor/Ombudsman - Liberia - 2019
  14. Complaint > South-West Corridor Road Project

    Eligibility: Eligibility Assessment Report for PSI (English)

    ...requested the ramp during the consultations because it was used by only a few pieces of machinery to access the village dairy farm. The village council introduced this request after the completion of the road to further develop the road related services next to the farm. The village area council reported that they were negotiating with a private investor to develop the farm area. Part of the condition to develop the area would be the construction of this ramp. For two caterpillar tractors that r...

    EBRD Project Complaint Mechanism - Kazakhstan
  15. Complaint > Rural Water Supply and Sanitation Project for Low Income States - First Request

    Management Response: Management Response(English)

    ...Requester to follow up on Oct 15th mission with a request for 19-Oct-18 telecon Requesters reply asking for a conversation on Oct 26. Requesters share letter 22-Oct-18 and attachments sent to IPN on Oct 9 29-Oct-18 Bank team holds telecon with Requesters and agrees to meet 5-Nov-18 Inspection Panel registers the Request for Inspection Task Team Leader inform...

    WB Inspection Panel - India - 2018
  16. Complaint > Yacyreta Hydroelectric Project

    Eligibility: Additional Review (English)

    ...President, LCRVP EXTENSION: 84072 SUBJECT: Request for Inspection - Additional Submissions ArgentinaParaguay: Yacyretá Hydroelectric Project Per your request of July 3, 1997, attached please find our comments to the complaints received by the Inspection Panel during their May 1997 visit to the city of Posadas. We have reviewed the documentation submitted to us and identified the relevant claims and provided ...

    WB Inspection Panel - Argentina, Paraguay - 1996
  17. Complaint > Electricity Expansion Project

    Management Action Plan: Second Management Progress Report

    ...Request for Inspection, submitted by members and representatives of a Maasai community that was resettled due to the Project-supported geothermal developments in the Greater Olkaria Geothermal Area, was registered by the World Bank’s Inspection Panel (IPN Request RQ 14/06). The same concerns brought to the Panel were raised with the European Investment Bank Complaint Mechanism (EIB-CM) as the Project was co- financed by the EIB. 4. Management submitted its Response to the Request on Decemb...

    WB Inspection Panel - Kenya - 2014
  18. Complaint > Rural Water Supply and Sanitation Project for Low Income States - First Request

    Filing: Request for Inspection

    ...request the Drinking Water and Sanitation Department (“DWSD”) to disclose the relevant Detailed Project Reports, Environment Assessment Report, Social Assessment Report, Site Plan, and Environment Data Sheets.27 The complainants were only provided the Bidding Document, the Draft Detailed Project Reports and Preliminary Design Reports for the Further, the complainants were informed by the who was dealing with the request that those were all the...

    WB Inspection Panel - India - 2018
  19. Complaint > Sustainable Urban Transport Investment Program - Tranche 3

    Eligibility: Eligibility Report (English)

    ...Request for Compliance Review 13 2. ADB Management’s Response 22 3. Assessment on Exclusion of Complaint 68 I. BACKGROUND 1. A request for compliance review was forwarded to the Compliance Review Panel (CRP) on 21 June 2018 for Asian Development Bank (ADB) Loan No. 3063: Sustainable Urban Transport Investment Program Tranche 3 (Project) in Georgia. 1 This is the th...

    ADB Special Project Facilitator and Compliance Review Panel - Georgia - 2018
  20. Complaint > Tax Administration Reform Project

    Management Response: 64-Management Response (English)

    ...REQUEST 3. The Request for Inspection was submitted by members of the Officers of Customs and Excise Group Association (OCEGA) hereafter referred to as the “Requesters.” The Requesters have asked that their identities be kept confidential. 4. Attached to the Request are seven annexes in support of the Request. 5. Management understands that the Requesters have made the following claims: • That the World Bank, through the TARP, unduly pressured the Government of Pak...

    WB Inspection Panel - Pakistan - 2009