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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Kalahari Diamond-01/Kalahari

    Eligibility: Assessment Report, June 24, 2005

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which these IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the assessment that are ...

    IFC Compliance Advisor/Ombudsman - Botswana
  2. Complaint > AES Sonel-02/Doula

    Appraisal: CAO Appraisal Report_AES_Sonel - June_26_2014 - English

    ...president of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R4-Y14-F200 ...

    IFC Compliance Advisor/Ombudsman - Cameroon - 2014
  3. Complaint > Orion-02/ Gualeguaychu

    Filing: Complaint with Annexes, August 5, 2009

    ...president of INTI estimated that the difference between values (over 500%) was due to the presence of the Botnia plant. The study was made on samples taken in August 2008. The fact is that the increase of these highly contaminating substances has been exponential, especially if we take into account that dioxines are biocumulative and not biodegradable, so that they accumulate both in the riverbed and in the food chain. The president of INTI himself declared that if these values continue to...

    IFC Compliance Advisor/Ombudsman - Uruguay - 2009
  4. Complaint > Mozal-01/Matola and Maputo

    Appraisal: Appraisal Report: Mozambique Aluminium S.A.R.L, Mozambique - Case of Justica Ambiental, Livaningo, Liga Mocambicana dos Direitos Humanos, Centro Terra Viva, Kulima, and Centro de Integridade Pública, July 24, 2012

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report CAO Ref Code: C-I-R6-Y12-F160 ...

    IFC Compliance Advisor/Ombudsman - Mozambique - 2012
  5. Complaint > Yacyreta Hydroelectric Project

    Compliance Review: Review and Assessment (English)

    ...Request for Inspection related to the Project (“Request“). The Request 4. On September 30, 1996 the Panel received a Request for Inspection from SOBREVIVENCIA - Friends of the Earth Paraguay, representing people who live in Encarnación, Paraguay, who claim that their rightslinterest had been affected by acts and omissions in the implementation of the Bank- financed Yacyretá Project. The Requesters claimed that they had been, and may potentially be, ...

    WB Inspection Panel - Argentina, Paraguay - 1996
  6. Complaint > Mumbai Urban Transport Project

    Eligibility: 32-Eligibility Report (English)

    ...Request and registered it on April 28, 2004. In it the USOA Requesters asked that an investigation be recommended to the Bank’s 39 Letter from USOA Requesters to Panel, July 22, 2004. 40 First Request,¶3. 41 Ibid. 42 Letter from Requesters to MMRDA Commissioner dated December 8, 2003 and enclosed with the First Request. 43 Ibid. 44 Letter from USOA Requesters, July 22, 2004. 45 First Request, ¶5. ...

    WB Inspection Panel - India - 2004
  7. Complaint > Private Sector Development and Competitiveness Project (First Request)

    Eligibility: 54-Second Eligibility Report (English)

    ...Requests 104. As stated above, in its first Report and Recommendation the Panel confirmed the eligibility of the Gécamines-related Requests and Requesters and, in this Report, the Panel confirms the eligibility of the Request and Requesters relating to the three banks. What follows are the Panel’s observations pertaining to the main issues raised in these Requests. 105. Main issues raised in the Gécamines Requests. The Panel observes that the Requesters’...

    WB Inspection Panel - Democratic Republic of Congo - 2009
  8. Complaint > Sustainable Development of Natural Resources - Additional Financing, and Sustainable Development of Natural Resources II

    Eligibility: 83-Eligibility Report (English)

    ...requests for inspection related to the Afghanistan: Sustainable Development of Natural Resources projects (SDNRP, SDNRP Additional Financing, and SDNRP-2). In this Report, both requests are hereinafter jointly referred to as “the Request”, unless otherwise specified. Furthermore, both sets of Requesters have asked for their identities to remain confidential. 4. The first request was sent in Pashto by a resident of Mes Aynak area of Logar P...

    WB Inspection Panel - Afghanistan - 2012
  9. Complaint > Lake Victoria Environmental Management Project

    Compliance Report: 19-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working-days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requ...

    WB Inspection Panel - Kenya - 1999
  10. Complaint > Madhya Pradesh Water Sector Restructuring Project (2010) (First Request)

    Management Response: 72-Management Response (English)

    ...Requester 11 APR 2011 Email from Requester to TTL 13 APR 2011 Email from Requester to SARVP 19 APR 2011 Email from Requester to SARVP 22 APR 2011 TTL visited Bhopal to meet WRD management and spoke with Requester on phone 04 MAY 2011 Email from Requester to SARVP 18 MAY 2011 Email from Operations Advisor to Requester 25 MAY 2011 Project Director met with Requester 27-30 MAY 2011 Three Emails from Requester to SARVP 01 JUN 2011 Email from Operations Advisor to Requester 12...

    WB Inspection Panel - India - 2010
  11. Complaint > Tbilisi Railway Bypass 2

    Eligibility: Eligibility Assessment Report

    ...Request number: 2011/03. By Alexandre Asatiani, a PAP, via the Association Green Alternative This issue was brought directly by the Complainant to the attention of EBRD in January 2011. EBRD requested the Borrower to investigate the Complainant’s claims as soon as it received initial communications from the complainant. Georgian Railway has made a representation to EBRD that court action in respect of the Complainant’s ownership and/or occupancy rights in rela...

    EBRD Project Complaint Mechanism - Georgia
  12. Complaint > Land Administration Project

    Management Response: 38-Management Response (English)

    ...Requesters and Bank Management. A map of the region follows the Annexes (Map 1, IBRD No. 34485). II. THE REQUEST 3. The Request for Inspection was submitted by Organización Fraternal Negra Hondureña (Ofraneh) on behalf of the Garífuna population of Honduras (hereafter re- ferred to as the “Requesters”). 4. The Request concerns three principal issues: (i) the risk of atomization of Garífuna collective titles and delivering Garífuna land claim...

    WB Inspection Panel - Honduras - 2006
  13. Complaint > DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing)

    Management Response: Management Response(English)

    ...Request; and Section VI contains the conclusion. Annex 1 presents the Requesters’ claims, together with Management’s detailed responses, in table form II. THE REQUEST 3. The Request for Inspection was submitted by two individuals living in and near Goma, North Kivu Province, who are connected to a quarry exploited by the Contractor. Attached to the Request are emails from the Requesters to the Inspection Panel. The Requesters have asked that their identit...

    WB Inspection Panel - Democratic Republic of Congo - 2017
  14. Complaint > Eskom Investment Support Project

    Eligibility: 65-Eligibility Report and Chairperson Statement (English)

    ...Requesters in advance of the Request for Inspection. The Requesters’ representatives corresponded with Bank Management prior to the submission of the Request for Inspection. However, the Requesters indicated they were not satisfied with the response received from Management. The Panel is therefore satisfied that the Request “does assert that the subject matter has been brought to Management‟s attention and that, in the Requesters‟ view, Management has failed to respond ...

    WB Inspection Panel - South Africa - 2010
  15. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Eligibility: 51-Management Report and Recommendation (English)

    ...Request on behalf of themselves and on behalf of ten other area residents who are landowners and who also signed the Request (hereafter referred to as the “Requesters”). This Request for Inspection is the third Request that the Panel has received concerning this Project. 2. On August 28, 2006, the Panel received a Request for Inspection (the “First Request”), dated August 20, 2006. The First Request was submitted by Mr. Hugo Mario Arriola-Klein and Dr. Nancy Beatriz Jullier, residents of C...

    WB Inspection Panel - Argentina - 2007
  16. Complaint > Productive Infrastructure Program - Request II: Caracol Industrial Park (MICI)

    Appraisal: Assessment Report Public Disclosure

    ...Request22 1.20 On January 12th, 2017, the MICI received a Request from three Civil Society Organizations on behalf of the Kolektif Peyizan Viktim Tè Chabè. The Civil Society Organizations representing the Requesters are: Accountability Counsel, ActionAid Haiti and AREDE. The Request was presented in relation to the Productive Infrastructure Program and other related operations financed by the IDB. 1.21 The Request noted that in January, 2011, a fence w...

    IDB Independent Consultation and Investigation Mechanism - Haiti - 2017
  17. Complaint > TCQ-01/Puerto Quetzal

    Eligibility: TCQ Assessment Report_Sept 10 2014 English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Guatemala - 2014
  18. Complaint > CBG-01/Sangaredi

    Eligibility: CAO Assessment Report - Guinea / CBG -01 - August 2019 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – ii – TABLE OF CONTENTS TABLE OF CONTENTS .........................................................................................

    IFC Compliance Advisor/Ombudsman - Guinea - 2019
  19. Complaint > EPS Emergency Power Sector Reconstruction Loan, EPS Power II and EPS Kolubara Environmental Improvement

    Monitoring: Monitoring report III

    ...requests that this action item be closed. PCM This action item has been completed. PCM closed this action in July 2016. comments Action 19 Implementation update The 2012 action plans will be updated by EPS The 2012 action plans have been updated for subsidiaries by Q4 2015, and EPS will be and posted by EPS on the EPS website. requested to publish the summary report for these...

    EBRD Project Complaint Mechanism - Serbia
  20. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Compliance Report: 51-Investigation Report (English)

    ...Request (the “Requesters”). On September 26, 2007, the Requesters sent the Panel certain clarifications to the terms of the Request for Inspection. They also asked the Panel to treat a letter addressed to the Panel, dated August 31, 2007, and attached documents, as part of the Request for Inspection. The September 7 Request, the September 26 clarifications and the August 31 letter constitute the Request for Inspection (the “Request”). 2. The Panel...

    WB Inspection Panel - Argentina - 2007