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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Improving Rural Livelihoods through Carbon Sequestration Project

    Eligibility: 80-Eligibility Report (English)

    ...Request for Inspection was submitted, about 43% had been disbursed. C. The Request 13. What follows is a summary of the Request for Inspection. The Request is attached to this Report as Annex I. 14. According to the Request, delays in Project execution by the Bank have caused harm to farmers participating in the Project. The Request states that farmers actively participated in the Project since its beginning by raising plantations on their degraded lands ...

    WB Inspection Panel - India - 2010
  2. Complaint > São José dos Campos Urban Structuring Program- Request III

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request received 11 February Telephone call with the Requesters 12 February Request registered and notification sent to the Requesters and IDB Management 12 February – 1 April Document review and desk audit 14 March Management’s Response received 22 March Telephone call with the Requesters 12 April Eligibility Memorandum issued 4.2 Once the Request had been ...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2019
  3. Complaint > Bogota Urban Services Project

    Eligibility: 52-Eligibility Report (English)

    ...Request was submitted by Ms. Mariana Luna Crudo, and signed by her and seven other affected people. 2. The Panel registered the Request on October 31, 20071 and notified the Executive Directors, the President of Bank and the Requesters that it had registered the Request. The Panel received Bank Management’s Response to the Request on December 3, 2007 (the “Management Response”). 3. As provided in Paragraph 19 of the 1993 Resolution establishing the Inspection Panel ...

    WB Inspection Panel - Colombia - 2007
  4. Complaint > Mario Covas Rodoanel Project - Northern Section 1 (2011)

    Eligibility: Issuance of Eligibility Memorandum

    ...Request filed by Mauro Antonio Moraes Victor and Marco Antonio Garcia Martins on their behalf and in representation of members of a coalition of non-governmental organizations (hereinafter Colectivo de Entidades Ambientalistas or the Requesters). The Requesters complain about the potential negative impacts that the planned construction of the Northern portion of the Rodoanel Mário Covas Project (hereinafter the Project or the Beltway) could cause. 1.2. The Requester...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2011
  5. Complaint > Quellaveco Mining-01/Moquegua

    Eligibility: Ombudsman Assessment Report Regarding Community and Civil Society Concerns in Relation to IFC's Quellaveco Project (#3823), July 2012

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a c...

    IFC Compliance Advisor/Ombudsman - Peru - 2012
  6. Complaint > Bujagali Energy-04/Bujagali

    Management Response: English

    ...President and General Counsel Vice President for New Business 2 Annex: IFC Tabulated Management Response: Bujagali 04-06 CAO Finding IFC Response IFC Actions Taken or Proposed 1. IFC did not possess or have access to labor Staff assigned to this project were amongst Since the launch of the IFC PS in ...

    IFC Compliance Advisor/Ombudsman - Uganda
  7. Complaint > Chad-Cameroon Pipeline-02/Cameroon

    Filing: Complaint regarding the Chad-Cameroon Pipeline Project, May 25, 2011

    ...requested wells or improved water points. Problems emerged very quickly with the water points constructed by the company’s subcontractors, forcing the communities to obtain water from sources of dubious quality. In a village to the south of the pipeline, residents are forced to travel several kilometers to find a water point because of the poor quality of the water obtained from the well built by the company. Village residents have appealed to the company for assistance on a number of occasions,...

    IFC Compliance Advisor/Ombudsman - Cameroon - 2011
  8. Complaint > Bujagali-02/Bujagali Falls

    Eligibility: Assessment Report, Complaint regarding the Uganda Bujagali Hydropower Project,September 2001

    ...request to the Inspection Panel. The CAO now needs the Complainant to consider the assessment of the Ombudsman and comments by IFC management [under the CAO’s Advisory role] and request further intervention, if necessary. The CAO does not see a role for facilitation or mediation at this stage because the IFC has not made a final decision to participate in the project. 6

    IFC Compliance Advisor/Ombudsman - Uganda - 2019
  9. Complaint > Productive Infrastructure Program - Request II: Caracol Industrial Park (MICI)

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. - 10 - b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one...

    IDB Independent Consultation and Investigation Mechanism - Haiti - 2017
  10. Complaint > Isolated Indigenous Peoples Reservations Regularization

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request or the issues raised therein, nor a determination of the IDB Group’s compliance or noncompliance with its Relevant Operational Policies. Requests determined to be eligible are transferred to begin the phase selected by the Requesters, while Requests declared ineligible are submitted for administrative closure. If the Request is declared ineligible, the process will be deemed concluded. All Requests received by the MICI and their processing will be reported to the Requesters, Management, ...

    IDB Independent Consultation and Investigation Mechanism - Peru - 2018
  11. Complaint > Reventazon Hydroelectric Power Project

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Requesters have made to ad...

    IDB Independent Consultation and Investigation Mechanism - Costa Rica - 2016
  12. Complaint > Energy Loss Reduction Project (Rogun HPP, Tajikistan)

    Eligibility: 70-Eligibility Report (English)

    ...Request for Inspection, p. 1, para. 2. 16 Request for Inspection, p. 1, para. 3. 17 Request for Inspection, p. 1, para. A. 18 Request for Inspection, p. 2, para. B. 19 Request for Inspection, p. 2, para. C. 20 Request for Inspection, p. 2, para. D-E. 21 Request for Inspection, p. 3, para. F. 4 with the Bank’s response and request the Panel to recommend to the World...

    WB Inspection Panel - Tajikistan, Uzbekistan - 2010
  13. Complaint > Power Sector Generation and Restructuring Project

    Eligibility: 46-Eligibility Report (English)

    ...Request was filed on April 30, 2007, about 2.7% of the IDA Credit, had been disbursed. The Request therefore satisfies the requirement in Paragraph 9(e) that the related Credit has not been closed or substantially disbursed. 46 65. Furthermore, the Panel has not previously made a recommendation on the subject matter of the Request. Therefore, the Request satisfies Paragraph 9(f) of the 1999 Clarifications. F. Conclusions 66. The Request...

    WB Inspection Panel - Albania - 2007
  14. Complaint > Interagua-01/Guayaquil

    Filing: English Part 2

    ...President of the Republic “to declare a SANITARY EMERGENCY at once, for the west suburb of this city, and that relevant measures be implemented to eliminate the causes of this outbreak of Hepatitis A.”73 President Alfredo Palacio denied the request the same day, attributing the outbreak to a localized incident due to unsanitary conditions and bad maintenance of the school cisterns.74 In spite of the decision made by Palacio, the incidence of Hepatitis created a situation of high risk for ...

    IFC Compliance Advisor/Ombudsman - Ecuador
  15. Complaint > South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) - 1st request

    Eligibility: 66-Report and Recommendation (English)

    ...request for inspection, as well as some interconnected issues related to the city of Turkestan. They requested that the Panel conducts an investigation into these matters. They also asked the Panel to keep their identities and contact information confidential. Theses communications, incorporating and supplementing the claims in the initial Request, constitute the Request for Inspection (the “Request”) to the Panel. The Request focuses on the segment of the Project p...

    WB Inspection Panel - Kazakhstan - 2010
  16. Complaint > Parana Biodiversity Project

    Eligibility: 41-Final Eligibility Report (English)

    ...Request was submitted by a non-governmental organization (NGO) based in the State of Paraná, Brazil. The Requesters asked that their names and their organization’s name be kept confidential. 2. On July 11, 2006, the Panel notified the Board of Executive Directors and the World Bank’s President that it received the Request and registered it as IPN RQ06/04. 1 The Panel received Bank Management Response to the Request for Inspection o...

    WB Inspection Panel - Brazil - 2006
  17. Complaint > Second Urban Environment Sanitation Project

    Eligibility: 49-Eligibility Report (English)

    ...Request was submitted by the Centre on Housing Rights and Evictions (COHRE) on behalf of the Agyemankata Community, which lives in an area known as Kwabenya in Ga District, Ghana. 2. The Panel registered the Request on August 22, 2007 1 and notified the Executive Directors, the President of IDA and the Requesters that it had registered the Request. The Panel received Bank Management’s Response to the Request on September 21, 2007 (“the Management Response”). 3. As p...

    WB Inspection Panel - Ghana - 2007
  18. Complaint > Downtown Redevelopment, Modernization of Metropolitan Public Transport, and of Government Offices Project

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b) The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c) The Request describes the harm that could result from potential noncompliance with one or more Relevant Operational Policies. d) The Reque...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2016
  19. Complaint > Mario Covas Rodoanel Project - Northern Section 1 (2011)

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters the opportunity to clarify and correct their Request by telephone and in writing. The Requesters took advantage of this opportunity. 3.2 Given the complexity of the project and the alternative Environmental Impact Study 6 submitted by the Requesters, the Ombudsperson felt that an in-depth analysis of the Request, the Counter Rima (Environmental Impact Report), as well as the project design and the most relevant environmental studies needed to 3...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2011
  20. Complaint > Nedbank Tier II-01/Kintinian

    Filing: Letter of complaint to CAO with annexes - Nedbank-01 - April 2017

    ...President and CAO Office of the Compliance Advisor Ombudsman International Finance Corporation 2121 Pennsylvani a Avenue NW Washin gton, DC 20433 USA E-mail: CAO@worldbankgroup.org April 27, 2017 Dear Vice President Gratacos Re: Complaint concerning IFC loan to NedBank Group Ltd (Project no. 26014) 1. Centre de Commerce International pour le Developpement ("CECIDE"), Le Memes Droits Pour Tous ("MDT"), and Inclusive Development International ("IDI'') are submitting this complaint to t...

    IFC Compliance Advisor/Ombudsman - Guinea - 2017