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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Lagos Drainage and Sanitation Project

    Eligibility: 13-Eligibility Report (English)

    ...Request for Inspection Annex 2: Bank Management Response to Request 2 1. Introduction 1. On June 16, 1998, the Social and Economic Rights Action Center (SERAC) filed a Request for Inspection (the Request)1 on behalf of the Center and that of individuals, families, and community development associations in Lagos (the Requesters) who claim ...

    WB Inspection Panel - Nigeria - 1998
  2. Complaint > La Paz Storm Drainage Program II

    Eligibility: Issuance of Eligibility Memorandum

    ...Request was registered on May 16, 2014, upon receipt of confirmation as to certain matters from the Requester. 1.2 The Requester has requested that all personal information remain confidential due to fear of retaliation. In accordance with Section 33 of the ICIM Policy, all personal information, as well as some details contained in the Request that could otherwise reveal the Requester’s identity, will not be disclosed. 1.3 The Requester is the owner ...

    IDB Independent Consultation and Investigation Mechanism - Bolivia - 2014
  3. Complaint > Land Administration Project (First Request)

    Eligibility: 53-Management Report and Recommendation (English)

    ...Requesters or Naso Requesters, as applicable, see Map 1), and the second by representatives of some Ngobe-Bugle' communities living in the Areas Anexas or "Annex Areas" to the Comarca2 Ngobe-Bugle in the Bocas del Toro Province (hereafter referred to as the Second Requesters or Ngobe Requesters, as applicable, see Map 2). 2. The Executive Directors and the President of IBRD were notified by the Panel of receipt of the two Requests. Management responded to the claims in both Request...

    WB Inspection Panel - Panama - 2009
  4. Complaint > Mario Covas Rodoanel Project - Northern Section

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters communicated with the MICI to submit a new Request from the same three Requesters and regarding the same issues raised in Request MICI-BID-BR-2016-0109, claiming their concerns had not been resolved. The new Request was registered on 22 March 2017 under MICI-BID-BR-2017-0118. The Requesters asked the Mechanism to keep their identity confidential. 2.3 In the Request, the Requesters allege they are currently being affected by road cons...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2017
  5. Complaint > Protection of Basic Services Program Phase II Additional Financing and Promoting Basic Services Phase III Project

    Registration: 82-Notice of Registration (English)

    ...Requesters are unsatisfied with the Bank's response and request the Panel to carry out an investigation of the matters raised in the Request for Inspection. 3 The Request's claims are further elaborated in the Annex, which forms part of the Request, titled "Policy and Legal Analysis of the Ethiopia PBS Request for Inspection", a summary of which follows. The Annex to the Request describes the Requesters as Anuak indigenous people...

    WB Inspection Panel - Ethiopia - 2012
  6. Complaint > Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program

    Management Response: Submission of the final document to the Board of Executive Directors for consideration

    ...Request was processed and transferred to the Project Ombudsperson once the ICIM came into effect in September of 2010. On October 8, 2010, the Request was declared ineligible for the Consultation Phase. 2.3 The Request was then transferred to the Compliance Review Phase and on December 15, 2010, the former Panel Chairperson determined that the Request was eligible for a Compliance Review. In December 2010, another interested Requester, Mr. Dauro Marcos do Prado, President of ...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2014
  7. Complaint > Oyu Tolgoi-01/Khanbogd

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................

    IFC Compliance Advisor/Ombudsman - Mongolia - 2013
  8. Complaint > Ficohsa-02/Tela

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS .......................

    IFC Compliance Advisor/Ombudsman - Honduras - 2016
  9. Complaint > Tata Ultra Mega-02/Tragadi Village

    Eligibility: Tata Ultra Mega-02 Assessment Report - April 2017 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ................................

    IFC Compliance Advisor/Ombudsman - India - 2017
  10. Complaint > AD Hydro Power Limited-01/Himachal Pradesh

    Eligibility: English

    ...President and Vice President) 7/23 Panchayat Membership at-large (4 of 7 members) 7/23 Road construction site tour and discussion of impacts with villagers 7/23 Mr. Ashok Joshi, Bilhwara Company - meeting #3 7/24 Mr. Chamel Singh, Kullu Deputy Commissioner The CAO team sought to 1) listen to understand the current situation; 2) ensure that all community members have a shared understanding of why the CAO was visiting the project; and 3) clarify how CAO could assist the community with ...

    IFC Compliance Advisor/Ombudsman - India - 2006
  11. Complaint > Bidco Bev. & Det.-01/Thika

    Eligibility: CAO Assessment Report - Bidco Bev. & Det.-01 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS List of Acronyms .................................................................................................................

    IFC Compliance Advisor/Ombudsman - Kenya - 2016
  12. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Filing: 31-Request for Inspection (English)

    ...requesting that a criminal iiivesiigntion be opened and forwarding h e results 01 ihe investigation irdtiatecl by hie Conitroller i p n nati’s request. See Exhibit 37. 15. On I7 January 2002, nau sent a letter (CH-O05 .fia) to World Rank President Woifensohn iwpesting h t the B a d nssrue him that i t s investigntiori into his concerrrs about bfne Cartagcna pr+t would be thoroughly completed and cautioriirig lii~nsahiit internal and/or wternal pressures aiming to th...

    WB Inspection Panel - Colombia - 2004
  13. Complaint > Mongolia Mining Infrastructure Investment Support (P118109) and Mining Infrastructure Investment Support - Additional Financing

    Filing: 102 - Request for Inspection (English)

    ...request the Inspection Panel to 4 If Shuren HPP is built as planned it will eliminate 40 families of 241 types of honey-bearing plants counted by the 2014 Survey of Honey-bearing Plants. conduct an investigation of this MINIS project. In addition, we request that our names are not disclosed considering the security risks to the complainants. It is requested that Ms. SUKHGEREL Dugersuren of Rivers without Boundaries (RwB)-Mongolia and Mr. Alexander KOLOTOV of RwB-Russia be accepted as...

    WB Inspection Panel - Mongolia - 2015
  14. Complaint > Lagos Metropolitan Development and Governance Project

    Filing: 91-Notice of Receipt of a Request for Inspection (English)

    ...Request, and providing this additional opportunity for Management and Requesters to address the concerns of harm alleged in the Request. The Request has been assigned IPN Request Number RQ 13/09. Mr. Jim Yang Kim, President International Development Association The Executive Directors and Alternates International Development Association 4 October 2...

    WB Inspection Panel - Nigeria - 2013
  15. Complaint > Sustainable Agriculture and Rural Development Project

    Filing: Notice of Receipt of Request and Initiation of the Pilot Approach to Support Early Solutions (English)

    ...Request for Inspection at this time to provide an opportunity for an early resolution to the Requesters' concerns. In line with the Pilot approach, the Requesters have the right, at any time, to indicate that they are not satisfied and request the registration of the Request. The Panel will review the situation three months following the submission of this Notice. If the Requesters are satisfied that their concerns are being successfully addressed, and they so inform the Panel in writin...

    WB Inspection Panel - Paraguay - 2014
  16. Complaint > Program to Improve Highway Corridors in Paraguay

    Eligibility: Issuance of Eligibility Memorandum

    ...Request was sent to MICI by Professors Kim Hill and Magdalena Hurtado on behalf of the Ache community and some of their leaders. The Request alleges that the Ache have suffered harm and will continue to do so due to the Bank’s failure to enforce provisions in the Loan Agreement that were meant to safeguard their rights to ancestral lands. The Request also refers to earlier forceful evictions and to ILO‐ Convention 169 that the Requesters allege supports the Ache community’s claims to the dispute...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2011
  17. Complaint > Road Sector Assistance Project- Second Additional Financing

    Registration: 92 - Notice of Non-Registration and Request for Inspection (English)

    ...Request is included as Attachment 1. The Panel promptly recorded the receipt of the Request in its website, and after an initial review, sought additional information from the Requesters and World Bank Management. Bank Management approached the Requesters and took actions in an attempt to resolve their concerns. These efforts are described below. The Panel decided not to register this Request in light of an on-going court case filed by one of the Requester...

    WB Inspection Panel - Sri Lanka - 2014
  18. Complaint > Myanma Awba Group Company Ltd.-01/Myanmar

    Eligibility: Assessment Report, Myanma Awba Group Company Ltd.-01 - June 2018 - English

    ...requested meetings with the Company to understand the potential harm to the community, but that the Company has not responded to these requests. The only consultation done with the community was with regard to corporate social investment (CSI). Furthermore, the ESIA report is being disputed by the Complainants, who claim that they were not consulted during the process. They claim that water tests were only conducted on some, (but not all) of the potentially affected villages within the req...

    IFC Compliance Advisor/Ombudsman - Myanmar - 2018
  19. Complaint > Mindoro Resources-01/Jabonga

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situa...

    IFC Compliance Advisor/Ombudsman - Philippines - 2012
  20. Complaint > Avianca-01/Bogota

    Eligibility: Ombudsman Assessment Report Regarding concerns from labor unions on IFC's investment in the Avianca project (#25899) in Colombia, May 2012

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO‟s Ombudsman function. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

    IFC Compliance Advisor/Ombudsman - Colombia - 2012