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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > EPS Restructuring

    Monitoring: Compliance Review Monitoring Report I

    ...requests for public sector relevant Bank colleagues. Bankwatch were Board Reports in consultation with all consulted on this complaint and guidance note relevant teams in the Bank, including ESD. It and asked specifically the information that they will include clarifying the timetable to are interested in when requesting a Board Report. respond and an oversight function to make This response is included in the guidance note. sure timing requirements are met....

    EBRD Project Complaint Mechanism - Serbia
  2. Complaint > Tbilisi Railway Bypass 4

    Eligibility: Eligibility Assessment Report

    ...REQUEST NUMBER: 2011/04 EXECUTIVE SUMMARY On 16 March 2011 the PCM Officer received a complaint (“Complaint”) from Mrs Nino Saginashvili (“Complainant”), a resident of Avchala settlement, one of the areas on the proposed bypass route on Tbilisi Railway Bypass Project (“Project)”. The Complaint was registered on 24 March 2011 and the PCM Expert Dr Walter Leal was appointed to act as Eligibility Assessor, together with the PCM Officer. The Complainant re...

    EBRD Project Complaint Mechanism - Georgia
  3. Complaint > Multiphase Development Infrastructure Program: Support Production in Entre Rios

    Monitoring: Second Monitoring Report

    ...Requester with respect to the monitoring measures. Monitoring reports shall be issued at least semi-annually for so long as the Project Ombudsperson deems appropriate. Monitoring protocols and reports shall be made public via the Registry. The Project Ombudsperson will notify the President, Board (and the Donors Committee, in the case of a MIF-funded operation), the Requester, and other relevant parties of the results of its periodic monitoring exercises and of any recommendations that may resul...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2014
  4. Complaint > VEIL II-01/ Ratanakiri Province

    Agreement: English

    ...requested confidentiality, raised a number of concerns related to loss of land and livelihood impacts. Significant agreements have been reached through dialogue relating, among other issues, to return of land, restoration of waterways, and repair of roads. Implementation of these agreements is ongoing. The parties sought the support of the Royal Government of Cambodia, which formed a provincial working group to interact with the dialogue process in November 2017. According to IFC documentation, ...

    IFC Compliance Advisor/Ombudsman - Cambodia
  5. Complaint > D1 motorway Phase I

    Timeline: Processing steps

    Updated: 18 May 2011 European Bank for Reconstruction and Development Project Complaint Mechanism Request number: 2010/01 Project name: D1 motorway Phase I Project number: 39007 Country: Slovak Republic Step Date Remarks 1. The complaint is received by 07 June 2010 Electronic version of the complaint the PCM Officer emailed to the PCM. 2. Compl...

    EBRD Project Complaint Mechanism - Slovakia
  6. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Management Action Plan: 47-Third Management Progress Report (English)

    ...Requester’s claims affected as a result of the 2007 demolitions. The report also provides information on the implementation of the restructured Project approved by the Board of Executive Directors on March 22, 2010. The Bank continues to provide assistance for an independently observed case-by- case review before the Albanian Judiciary of the Requesters’ claims. All nine Requesters have filed cases in Tirana District Court. The cases started at different times between December 2009 and...

    WB Inspection Panel - Albania - 2007
  7. Complaint > Development of the Industry of Products of the Vegetable Sponge

    Dispute Resolution: Issuance of Consultation Phase Report

    ...request was referred to the ICIM when it became effective on 7 September 2010, and was declared eligible for the Consultation Phase on 16 December 2010, based on the application of relevant IIM policies. Stakeholders: Brigitte Fuzellier, Requester, President of Loofah S.A.; Jerome Fuzellier, General Manager of Loofah S.A.; Carlos Ortiz, Country Office Technical Specialist; Alejandro Escobar, Multilateral Investment Fund (MIF) Technical Specialist. ICIM work group: Isabel Lavadenz (Ombudsperson) ...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2011
  8. Complaint > Development Forestry Sector Management Project

    Filing: 69-Request for Inspection Attachments (English)

    ...requested that the FDA allow a shipment of wood samples to Morocco.19 The FDA refused to allow the shipment as they could not establish that it was legal. However, customs gave permission for the export nonetheless. The company made a pre-shipment inspection request and payment to the Bureau of Veritas (Bivac), which was contracted to inspect the cargo.N The description of the contents of the shipment was changed by the exporter, Cissee Abdoulaye, to scrap metal, although at that time there...

    WB Inspection Panel - Liberia - 2010
  9. Complaint > Coal Sector Mitigation Project and Coal Sector Rehabitation Project

    Eligibility: 23-Eligibility Report (English)

    ...Request for Inspection.”21 18 Id. at ¶ 52. 19 Id. at ¶¶ 88-89. 20 The need for an extension was apparently envisaged as early as February 1999. CIL requested it on March 26, 2001, and the Government formally requested an extension in April. 21 “Management Response” at ¶ 96. 6 F. ELIGIBILITY 29. For purposes of determining the eligibility of the Request and the Requesters, the Panel reviewed ...

    WB Inspection Panel - India - 2001
  10. Complaint > Togo LCT-02/Lome

    Eligibility: CAO Assessment Report Togo: LCT-02 -Aug 2018 EN

    ...requested that the Ministry of Mines and Energy evacuate the site. The Company stated that they had a meeting with MMLK in December 2017, at which they discussed the market gardeners and sand miners’ resettlement and were informed by MMLK that these groups were not compensated. The Company showed MMLK evidence of payment, and informed MMLK about actions planned as part of the Community Development Plan (CPD). MMLK then asked to work with the Company on the CDP. However, this request was d...

    IFC Compliance Advisor/Ombudsman - Togo - 2018
  11. Complaint > Second Urban Environment Sanitation Project

    Management Action Plan: 49-First Management Progress Report (English)

    ...Request for Inspection, IPN Request RQ07/06 (hereafter referred to as “the Request”), concerning the Second Urban Environmental Sanitation Project (UESP II) in Ghana, financed by IDA Credit No. 3889-GH. The Request for Inspection was submitted by the Accra-based Centre on Housing Rights and Evictions (COHRE) on behalf of the Agyemankata community, which lives in the area known as Kwabenya within the Greater Accra Metropolitan Area (hereafter referred to as the “Requesters”). The Request focused ...

    WB Inspection Panel - Ghana - 2007
  12. Complaint > Land Management and Administration Project

    Filing: 60-Request for Inspection (English)

    ...requested the urgent intervention of the World Bank management in their case. On 14 August, a letter was sent by the Cambodian Housing Rights Task Force to the World Bank Country Director and LMAP Task Team Leader requesting clarification about the applicability of the LMAP Environmental and Social Guidelines and the Resettlement Policy Framework to the Boeung Kak case. This letter again requested that the World Bank intervene urgently in the Boeung Kak case due to the eviction notice issued ...

    WB Inspection Panel - Cambodia - 2009
  13. Complaint > Lagos Drainage and Sanitation Project

    Filing: 13-Request for Inspection (English)

    ...request that the Inspection Panel recommend to the Bank's Executive Directors that an investigation of these matters be expeditiously and comprehensively carried out in order to remedy these violations. As advised in your Operating Procedures, this Request for Inspection is brief SERAC can provide you with more particulars including documents, audio recordings, and videotapes should you require additional information in support of this Request. DATE: ...

    WB Inspection Panel - Nigeria - 1998
  14. Complaint > EPS Kolubara Environmental Improvement

    Eligibility: Eligibility Assessment Report

    ...President, replacing Mr. Zeljko Stojkovic, who signed the Complaint as President of the Council at the time the Complaint was submitted to the PCM. Although the composition of the Council has changed since the elections, the issues raised in the Complaint are very similar to those presented to the Client by the current President of the Vreoci Council as noted in the minutes from two meetings attended by representatives from the Council, the Company and others. In a meeting held on 2 February, 20...

    EBRD Project Complaint Mechanism - Serbia
  15. Complaint > Giza North Power Project

    Management Response: 85-Management Response (English)

    ...Request (iii) The Request was submitted by the Egyptian Association for Collective Rights and seven other nongovernmental organizations (NGOs) on their own behalf and also on behalf of 17 owners of agricultural holdings and 18 agricultural laborers belonging to the villages of Alqata and Abu Ghalib in the Imbaba area of Giza Governorate (“the Requesters”). The Requesters are concerned about a variety of alleged impacts, specifically: (a) impacts on agriculture due to groundwater shortages;...

    WB Inspection Panel - Egypt - 2013
  16. Complaint > Governance Promotion Adjustment Loan

    Filing: 25-Request for Inspection (English)

    ...requesting that some of the enclosed materiais be kept confidential by the Panel, including identifying anonymity of those who have given CELCOR the authority to represent them. We specifically request that the names of the landowners in this claim be kept secret. Our agent in the United States of America is Ms. Dana Clark. Her contact address is phone/fax (510) 527 5246 and e-mail danaclark7(@mindspring.com We look forward to cooperating with you in this request. Executive...

    WB Inspection Panel - Papua New Guinea - 2001
  17. Complaint > Western Poverty Reduction Project

    Compliance Report: 16-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working- days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine...

    WB Inspection Panel - China - 1999
  18. Complaint > Dariali HPP

    Filing: Complaint (English)

    ...President of Georgia, Mikheil Saakashvili, calling for suspension of large and other hydro-power development projects, including Dariali HPP, that pose a serious threat to the environment and livelihoods; December 21, 2011; See In Georgian: http://www.greenalt.org/webmill/data/file/Letter_to_president_HPP_geo.pdf In English: http://www.greenalt.org/webmill/data/file/Letter_to_president_HPPs_ENG.pdf 5. Green Alternative issued and disseminated the fact sheet “How Tergi River is Be...

    EBRD Project Complaint Mechanism - Georgia
  19. Complaint > PT Weda Bay Nickel-01/Weda Bay

    Eligibility: Ombudsman Assessment Report: Complaint Regarding the MIGA PT Weda Bay Nickel Project (#8113), Halmahera Island, North Maluku, Indonesia, June 2011

    ...REQUEST FOR ASSISTANCE In July 2010, a letter from Indonesian NGOs and concerned citizens was sent to the CAO (see Appendix 1). The signatories of the letter comprise both national NGOs, local NGOs and five directly-affected people living on Halmahera Island. The letter requests CAO’s assistance in addressing a number of environmental and social concerns related to the WBN project. The individual community-member complainants have requested that the CAO keep their identities confidential. ...

    IFC Compliance Advisor/Ombudsman - Indonesia - 2011
  20. Complaint > Agrokasa-01/Ica

    Agreement: Letter from Junta de Usarios Rio Seco, April 5, 2010

    ...president Mr. José Chimpler and general manager Carlos Arrese), has committed verbally and in writing to work with us, and through its membership in JUASVI to protect the aquifer and to continue its efforts to reduce water consumption through crop replacement (grapes instead of asparagus) and to not expand its crop areas, which they suggest be adopted by other farmers. 3) AGROKASA also has stated a commitment to sharing information with us regarding its irrigation progr...

    IFC Compliance Advisor/Ombudsman - Peru - 2010