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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Rizal Commercial Banking Corporation (RCBC)-01

    Eligibility: CAO Assessment Report - Philippines/ RCBC-01 - April 2019 - English

    ...requested that CAO raise two issues with IFC: • Investment in Protected Areas: The complainants requested that IFC commit to not investing in areas under environmental protection. o In discussion with IFC staff, they pointed out that IFC’s Performance Standard 6 clearly sets out how IFC clients are expected to protect and conserve biodiversity, including requirements that projects would need to meet in critical ...

    IFC Compliance Advisor/Ombudsman - Philippines - 2019
  2. Complaint > Yanacocha-10/Cajamarca

    Eligibility: CAO assessment report - Yanacocha-10 - September 2017 - English

    ...request and receive medical records from the Company about procedures or treatments that were provided to them by the Company’s medical staff. When it comes to information held by third parties, such as clinics or hospitals, the Company indicated it does not have access to that information due to the confidential nature of those records as established by Peruvian law, and that workers should request those materials directly from the third party. ...

    IFC Compliance Advisor/Ombudsman - Peru - 2017
  3. Complaint > Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)

    Dispute Resolution: Review and Assessment Report (English)

    ...President to the Board of Directors on Proposed Loans to Pakistan for the Rawalpindi Environmental Improvement Project. Manila. Loans 2211-PAK and 2212(SF)-PAK for $20 million and $40 million, respectively, approved on 13 December 2005. iv reasons for differences in compensation should be provided. The Resettlement Plan should be implemented according to ADB policy, and briefings on realistic future employment opportunities should ...

    ADB Special Project Facilitator and Compliance Review Panel - Pakistan - 2009
  4. Complaint > Parana Biodiversity Project

    Filing: 41-Request for Inspection (English)

    ...request for the World Bank Paraná Biodiversity Project—ID P070552—which is supported by GEF, and has the Government of the State of Paraná as executor. To substantiate this request for inspection, we refer to the letter and annexes [in its entirety] sent to the World Bank by the Atlantic Forest NGOs Network (letter 019/06/RMA/CG dated March 21, 2006) and signed by its General Coordinator, Ms. Miriam Prochnow. We hereby respectfully request that the above- mentioned correspondence together ...

    WB Inspection Panel - Brazil - 2006
  5. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Filing: 22-Request for Inspection (English)

    ...President of the World Bank himself and various Bank departments to draw their special attention to the problems described above (see examples of related correspondence and documentation). Furthermore, Deputy Ngarlejy YORONGAR, our constitutionally elected representative, took part in the following activities in 1999: Ø Seminars organized by the World Bank in Paris, chaired by Mr. Jean-Louis Sarbib, Vice President of the World Bank for Africa, and by Mr. Patrice Dufour, the Represe...

    WB Inspection Panel - Chad - 2001
  6. Complaint > BTC Pipeline-07/Dgvari

    Filing: Complaint, November 11, 2009

    ...President of the IFC nor the President of the WB responded to our urgent request sent by mail in December of last year. Nevertheless, we were almost immediately contacted by phone and e-mail by members of the Inspection Panel who clarified some basic facts in order for us to proceed with a formal petition. The CAO Office on the other hand responded promptly, but said that a formal complaint by affected communities had to be filed. This brief letter, sent and signed...

    IFC Compliance Advisor/Ombudsman - Georgia
  7. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Filing: 37-Request for Inspection Annex 28

    ...President, Democratic Republic of Congo, S/2002/1146, New with four ‘Vice-Presidents’ drawn from York 16th October 2002. 2 UN Security Council, Final Report of the Panel of the rebel groups. In June 2003, a Experts on the Illegal Exploitation of Natural ‘transitional government’ was Resources and Other Forms of Wealth of the established; national elections are...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  8. Complaint > Development Forestry Sector Management Project

    Registration: 69-Notice of Registration (English)

    ...Request for Inspection relating to the Development Forestry Sector Management Project (the "Project"). The Request was submitted by the Sustainable Development Institute (SDI), acting on behalf of the communities of Central River Cess Statutory District, River Cess County, Liberia (the "Requesters"). The Request for Inspection includes: i) a letter, dated July 31, 2010, signed by 54 representatives of the communities of Central River Cess Statutory Distr...

    WB Inspection Panel - Liberia - 2010
  9. Complaint > Bangladesh Modern Food Storage Facilities Project

    Registration: 116-Notice of Non-Registration-13Mar2017

    ...Request on its website on January 6, 2017,4 and in accordance with its Operating Procedures, conducted its due diligence by reviewing the information contained in the Request and Project documents. To better understand the Project and the issues raised in the Request, the Panel communicated with the Requesters' representative several times between December 2016 and February 2017. 13. The Panel met with Bank Management on February 14, 2017, and learned that household silos have not b...

    WB Inspection Panel - Bangladesh - 2017
  10. Complaint > Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester are available; are on file b) The names and contact information YES Mr. Melo is a legitimate Representative of his and Mongue’s Request. for the Representative, if any, and proof Mechanism Policy Paragraph 30, requiring just one Requester, is of the authorization are available; satisfied. His additional claim to represent others living in the Project area could not be substantiate...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2010
  11. Complaint > Egyptian Indian Polyester Company - Sokhna-02/India

    Filing: Egypt EIPC-02 Complaint - redacted - English

    ...request has been ignored for extensive period of tirn_J. I hope my request will be taken in right spirit to a meaningful resolution of my due salary. · ,t ' .. ,• , . ~ ~;~:~~-~~--:, ~! ~·· Lastly, I would like to thank you for considering my 'request and for looking into this grave situation. With Best Regards, MOHAN SINGH SISODIA a Attached: 1. Copy of signed contract 2. Copy of ter...

    IFC Compliance Advisor/Ombudsman - Egypt - 2017
  12. Complaint > Mozal-01/Matola and Maputo

    Monitoring: CAO Monitoring and Closure Report - June 25_2014

    ...President of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org 2 Audit Report ...

    IFC Compliance Advisor/Ombudsman - Mozambique
  13. Complaint > Quilleco Hydropower Project

    Eligibility: 67-Final Report and Recommendation (English)

    ...Request for Inspection, which was complemented by clarifications received on May 26, 2010 (hereinafter the “Request”). 1 The Request was submitted by residents of Tucapel, Santa Bárbara, Ralco Lepoy, and Concepción (hereinafter the “Requesters”) in the Biobío region of Chile. The Requesters asked in their correspondences that the Panel keep their names confidential. The Panel registered the Request on June 18, 2010. 2. The Request alleges harm caused by a number of...

    WB Inspection Panel - Chile - 2010
  14. Complaint > Second Rural Enterprise Support Project

    Eligibility: 89 - Final Eligibility Report (English)

    ...President of the Association of Human Rights in Central Asia, and Ms. Umida Niyazova, Head of the Uzbek- German Forum for Human Rights, on their behalf and on behalf of the signatories to the Request (hereinafter "the Requesters"). The latter requested the Panel to keep their identities confidential "due to concern related to [their] personal safety." 2. The Panel registered the Request on September 23, 2013, Bank Management submitted its Response to the Request on November 6, 2013,...

    WB Inspection Panel - Uzbekistan - 2013
  15. Complaint > EPS Restructuring

    Monitoring: Compliance Review Monitoring Report II

    ...request public sector Board reports directly via www.ebrd.com. PCM considers all Actions under this Complaint completed. Action 1a Implementation update Bank Management will develop a guidance The guidance note was developed involving all note on managing requests for public sector relevant Bank colleagues. Bankwatch were Board Reports in consultation with all consulted on this complaint and guidance note relevant teams in the Bank, i...

    EBRD Project Complaint Mechanism - Serbia
  16. Complaint > Vizhinjam-01/Kerala

    Filing: Concerns of affected Stakeholders, Joint Complaint on the Proposed Vizhinjam Port Project, August 14, 2012

    ...President Exnora International Email – cyriac.kodath@gmail.com Dr Sanjeev Ghosh Sudhiesh M Shajer Khan Former Additional Director District President Social Activist Fisheries Department Kerala Hotels and Restaurant Association Vizhinjam Government of Kerala Trivandrum Trivandrum sanjeevaghosh@gm...

    IFC Compliance Advisor/Ombudsman - India - 2012
  17. Complaint > Dinant-01/CAO Vice President Request

    Monitoring: English

    ...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO’s compliance function oversees investigations of IFC/MIGA’s environmental and social performance, particularly in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedures, and...

    IFC Compliance Advisor/Ombudsman - Honduras
  18. Complaint > Second Rural Enterprise Support Project

    Filing: 89-Request for Inspection (English and Russian)

    ...request) with the World Bank on our behalf. With our consent, these organizations will help prepare the claim and will take the lead in liaising with the Inspection Panel and Management of the World Bank. Sincerely, Claimants (requesters) with signatures Jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj j...

    WB Inspection Panel - Uzbekistan - 2013
  19. Complaint > Phase 1B of Lesotho Highlands Water Project, 1st Request

    Eligibility: 12-Eligibility Report (English)

    ...Request for Inspection (“Request”). Annex 1 contains the Request. Annex 2 contains the International Bank for Reconstruction and Development (“Bank”) Management Response to the Request. 1. INTRODUCTION On April 23, 1998, a group of residents (Requesters) from Alexandra in the Gauteng province of the Republic of South Africa (RSA) delivered a Request to the World Bank office in Pretoria. The Panel received the Request in Washington, D.C on May 6, 1998. The Requ...

    WB Inspection Panel - Lesotho - 1998
  20. Complaint > Mahindra Farm Services-01/Confidential

    Eligibility: English

    ...requested by MSSL officials to refrain from speaking negatively about MSSL and its business position. 3. Tractors and other machinery that MSSL leased or sold to franchises often did not function properly, and requests to MSSL for repairs or repayments were not forthcoming or not complete. 4. The Pesticide Management Manual prepared for the ASCs, as required by IFC’s Corrective Action Plan, was completed and delivered to franchisees only after the majority of franchisees ha...

    IFC Compliance Advisor/Ombudsman - India