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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Harmon Hall-04/ Puerto Vallerta

    Eligibility: English - CAO Assessment Report Harmon Hall 02-06 March 18 2014

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Mexico - 2014
  2. Complaint > United Ashuganj-01/Ashuganj

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ........................................................................................................... 4 ...

    IFC Compliance Advisor/Ombudsman - Bangladesh - 2016
  3. Complaint > Bujagali Energy-07/Bujagali

    Eligibility: CAO Assessment Report - Bujagali-07 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents......................................................................................................

    IFC Compliance Advisor/Ombudsman - Uganda - 2016
  4. Complaint > Second Urban Environment Sanitation Project

    Other: 49-Press Release on Board Discussion (English)

    ...requested in August 2007 by the Centre on Housing Rights and Evictions (COHRE) on behalf of the Agyemankata Community, which resides in the Kwabenya township in Greater Accra. The Request focused on a specific project subcomponent, the proposed Kwabenya sanitary landfill, which was to be constructed to serve the solid waste management requirements of Greater Accra. The Requesters claimed that they would be adversely affected by the Bank’s failure to comply with its own operat...

    WB Inspection Panel - Ghana - 2007
  5. Complaint > CIFI-01/Hidro Santa Cruz

    Appraisal: English

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO’s compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In ...

    IFC Compliance Advisor/Ombudsman - Guatemala - 2016
  6. Complaint > Marlin-01/Sipacapa

    Eligibility: CAO Follow-up Assessment Guatemala, Complaint Regarding the Marlin Mining Project,May 2006

    ...President of the World Bank Group encouraged the parties to negotiate a middle ground and requested that the CAO lead this effort. As a first step toward fulfilling that recommendation, the CAO undertook a field visit to Guatemala from January 23 to February 1, 2006 to explore the feasibility of creating a stakeholder dialogue process that would identify and resolve issues related to the conflict. The role of the CAO in this process would be neither “judge” nor “party,” but rather as an in...

    IFC Compliance Advisor/Ombudsman - Guatemala
  7. Complaint > Condor Gold PLC-01/Santa Cruz de la India

    Appraisal: CAO Compliance Appraisal - Condor Gold-01 - Nicaragua - ENG

    ...request of the government of Nicaragua, as a protest took place outside the venue. After that event, all public consultation on the mine development ceased at the request of the government until the November 2016 presidential elections. Communication between the client and the community was reduced thereafter, and focused only on aspects related to exploration work. After a July 2017 site visit, IFC reported progress on the following ESAP requirements: • Surface and ground water mon...

    IFC Compliance Advisor/Ombudsman - Nicaragua - 2019
  8. Complaint > Axzon-01/Halych and Kalush

    Appraisal: CAO Appraisal Report regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine - ENGLISH

    ...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. CAO Compliance Appraisal Report – IFC Investment in Axzon A/S 2 Table...

    IFC Compliance Advisor/Ombudsman - Ukraine
  9. Complaint > Institutional Reform Development Policy Financing

    Filing: 57-Request for Inspection and Attachments (English - Arabic)

    ...President o f the World Bank, in his introduction to the policy o f disclosure dated June 2002 where he stressed the significance o f information sharing as a substantial factor to achieve sustainable development and to improve transparency and accountability in development. H e also stressed the significance o f information sharing for promoting public support to efforts designed to improve people's lives in developing countries. We submitted several complaints and requests to the managem...

    WB Inspection Panel - Yemen - 2009
  10. Complaint > Santa Fe Infrastructure Project and Provincial Road Infrastructure Project, 1st Request

    Filing: 42-First Request for Inspection (English)

    ...Presidents of the Communes of the localities of San Agustín and Franck. Receipt acknowledgement via e-mail. Photocopy of reception of faxes sent Chateaux Blanc, August 2006 Mr. Francisco Godano President of the Commune of San Agustín Province of Santa Fe The undersigned, in our capacity as owners, residents and workers of the locality called Chateaux Blanc hereby request that you exert your good offices before the provincia...

    WB Inspection Panel - Argentina - 2006
  11. Complaint > Lukoil Shah Deniz Stage II

    Compliance Report: Compliance Review Report

    ...President visited Azerbaijan" (May http://www.ebrd.com/news/2016/ebrd-president-visited- 25, 2016) azerbaijan.html "EBRD President concludes visit to http://www.ebrd.com/news/2017/ebrd-president-concludes- Azerbaijan" (8 Sep 2017) visit-to-azerbaijan.html EBRD - Project-specific Information Project Summary Document (EBRD): Lukoil http://www.ebrd.com/work-with-us/projects/psd/lukoil-shah- Shah Deniz Stage II ...

    EBRD Independent Project Accountability Mechanism - Azerbaijan
  12. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Other: 24-Press Release on Board Discussion

    ...Request the private sponsor of the Bujagali project, to carry out focused surveys to support implementation and monitoring of the relevant components of the Community Development Action Plan. · Monitor implementation of agreements to be signed with tourism operators and support measures to be taken to address re- employment of Ugandan citizens affected by loss of tourism-related jobs. Management was also invited to continue the economic analysis in order to facilitate, as necessary, risk mit...

    WB Inspection Panel - Uganda - 2001
  13. Complaint > Enhanced Vocational Education and Training Project

    Filing: 90-Request for Inspection (English)

    ...request the Inspection Panel recommend to the World Bank' s Executive Director and country offices and development aid department of world bank to investigate not only this case but a pattern of possible systemic exclusion of LGBTI in the world bank system and its aid program. Sunil Babu Pant (Founder President) Date: September 25 , 2013 Contact address : BLUE DIAMOND SOCIETY Shivabhakti Marg no. 344 Khursanitar, Lazimpat-2, Kathmandu, Nepal GPO Box 8975 EPC 511...

    WB Inspection Panel - Nepal - 2013
  14. Complaint > Southern Transport Development Project (STDP)

    Monitoring: Annual Monitoring Report [PDF]Report sent to Requesters

    ...request for compliance review (Request) on the Southern Transport Development Project 1 (STDP or Project) in Sri Lanka. The Request was submitted by the Joint Organization of the Affected Communities of the Colombo Matara Highway (JO or Requesters). The CRP determined that the request was eligible, and ADB's Board of Directors (Board) authorized the CRP to conduct a compliance review. The Panel reviewed and investigated the request and submitted to the Board its Final Report with its findi...

    ADB Special Project Facilitator and Compliance Review Panel - Sri Lanka
  15. Complaint > Agrokasa-01/Ica

    Closing Report: Agrokasa Ombudsman Conclusion Report, April 2011

    ...request. withdrawn by Progressio’s executive director. Three of the complaints requested The assessment also involved interviews confidentiality. and meetings with IFC staff in the Environmental and Social Department and the Agribusiness Departments, and with ...

    IFC Compliance Advisor/Ombudsman - Peru - 2011
  16. Complaint > Institutional Reform Development Policy Financing

    Filing: 57-طلب التفتيش والمرفقات

    ...President o f the World Bank, in his introduction to the policy o f disclosure dated June 2002 where he stressed the significance o f information sharing as a substantial factor to achieve sustainable development and to improve transparency and accountability in development. H e also stressed the significance o f information sharing for promoting public support to efforts designed to improve people's lives in developing countries. We submitted several complaints and requests to the managem...

    WB Inspection Panel - Yemen - 2009
  17. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Registration: 51-Notice of Registration (English)

    ...Request pg. 1. 13 Request pg. 1 and Clarifications to the terms of the Request for Inspection. 14 Clarifications to the terms of the Request for Inspection. 15 Clarifications to the terms of the Request for Inspection. 16 Clarifications to the terms of the Request for Inspection. 17 Clarifications to the terms of the Request for Inspection. 18 Request pg. 1. 4 The Requesters state that they have presented their compla...

    WB Inspection Panel - Argentina - 2007
  18. Complaint > Development Programme's Norte Grande Provinces

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request declared “ineligible,” as there was in effect no cause (i.e. Request). 2.2 On 31 May 2016, the Requesters’ representative contacted MICI to reactivate the Request under the same terms set forth in Request MICI-BID-AR-2016-0097. The Request alleges that the families are being evicted from their dwellings as a consequence of the works which, in the Requesters’ opinion, is part...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2016
  19. Complaint > Lydian Intl3-01/Gndevaz & Jermuk

    Management Response: IFC's Management Response to CAO Investigation Report - July 2017

    ...President and General Counsel Vice President Legal, Risk Compliance & Sustainability 2 Annex. IFC Tabulated Management Response: Lydian International CAO Findings IFC’s Response Actions Taken1 or Proposed Findings Related to IFC’s Environmental and Social Pre-Investme...

    IFC Compliance Advisor/Ombudsman - Armenia
  20. Complaint > Porce III Hydroelectric Power Plant

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters describe in the Request that they met with the Bank’s Management in October 2011 to present the complaint against EPM, but received no response. 2.7 In his Request, the Representative stated that he did not seek to keep his identity confidential. He did, however, request confidentiality for one Requester who also served as representative. 2.8 Lastly, the Requesters stated that they wished for the Request to be considered for both ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2016