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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Floods Emergency Recovery Project (P152018)

    Registration: 104-Notice of Non-Registration

    ...Request and its supporting documents' are attached to this Notice. 2. The Panel conducted extensive due diligence in line with its updated Operating Procedures' to establish the admissibility of the Request. The Panel consequently decided not to register the Request as it confirmed that the alleged harms are not linked to a Bank- financed Project. The Request 3. The Request was submitted by the Center fo...

    WB Inspection Panel - Serbia - 2015
  2. Complaint > Red Sea - Dead Sea Water Conveyance Study Program

    Registration: 76- Notice of Registration (English)

    ...Requesters"). On July 15, 2011, the Panel asked the Requesters for clarifications on certain issues in the Request. On August 11, 2011, the Panel received a revised and more substantive Request for Inspection (hereinafter, the "Request"), which also details earlier contact between a representative of the Stop the Wall Campaign and Bank staff, during which the Requesters' concerns were raised. According to the Request, both Stop the Wall Campaign and the Palestinian Farmers Union represent ...

    WB Inspection Panel - Gaza, Israel, Jordan, West Bank - 2011
  3. Complaint > National Drainage Program Project

    Registration: 34-Notice of Registration (English)

    ...REQUEST RQ04/5 September 17, 2004 NOTICE OF REGISTRATION Re: Request for Inspection PAKISTAN: National Drainage Program Project (Credit No. 2999-PAK) On September 10, 2004, the Inspection Panel (the ‘Panel’) received a Request for Inspection, dated September 9, 2004 (the ‘Request’) related...

    WB Inspection Panel - Pakistan - 2004
  4. Complaint > Bridge International Academies-01/Kenya

    Appraisal: CAO Appraisal Report - Bridge-01/Kenya - October 2019 - English

    ...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response...

    IFC Compliance Advisor/Ombudsman - Kenya - 2019
  5. Complaint > Transport Sector Development Project - Additional Financing

    Eligibility: Inspection Panel Report and Recommendation

    ...request. 4. On September 11, 2015, the Panel received a new request (“the Request”) from three members of the Bigodi and Nyabubale-Nkingo communities (“the Requesters”), which restated the earlier concerns. The Requesters claimed that they were dissatisfied with Bank actions in response to their concerns, asked to keep their identities confidential, and designated JFCU to act on their behalf. The Request included hand written notes from fifty-eight community members explaining the ...

    WB Inspection Panel - Uganda - 2015
  6. Complaint > South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) - 1st request

    Registration: 66-Notice of Registration (English)

    ...Request “taking back” their request. 2 On March 10, April 8, and April 24, 2010, the Panel received written communications from individuals who had separately joined the initial request. 3 These individuals are residing in the city of Turkestan. They referred to the same issues raised by the initial request for inspection, as well as some interconnected issues related to the city of Turkestan, and requested that the Panel conduct an ...

    WB Inspection Panel - Kazakhstan - 2010
  7. Complaint > Tax Administration Reform Project

    Registration: 64-Notice of Registration (English)

    ...Request in the Inspection Panel Register. 3 Please note that the Panel's registration is an administrative procedure and it implies no judgment whatsoever concerning the merits ofthe Request for Inspection. Until further notice, all communications with the Requesters in connection with the Request will be sent to a representative of the Requesters who also requests confidentiality. As provided in paragraph 18 of ...

    WB Inspection Panel - Pakistan - 2009
  8. Complaint > Greater Beirut Water Supply Project

    Registration: 71-Notice of Registration (English)

    ...Request meets the eligibility criteria set out in paragraphs 12 to 14 [of the Resolution] and shall make a recommendation to the Executive Directors as to whether the matter should be investigated." Until further notice, all communications with the Requesters in connection with the Request will be sent to Mr. Fathi Chatila. The Request has been assigned IPN Request Number RQ 10/09. Yours sincerely, ...

    WB Inspection Panel - Lebanon - 2010
  9. Complaint > Private Sector Development and Competitiveness Project (First Request)

    Registration: 54-First Notice of Registration (English)

    ...Request, one of the Requesters has been placed on retirement by Gécamines and the other is unemployed and not receiving adequate support. Also, the Request makes references to a civil lawsuit between one of the Requesters and another employee of Gécamines. The Requesters state their different “rights and interests,” according to DRC laws and to an agreement signed between Gécamines and labor unions. They also state that “the World Bank failed to observe its rules and procedures in the cont...

    WB Inspection Panel - Democratic Republic of Congo - 2009
  10. Complaint > Low-Income Neighborhood Improvement Program - Habitar Brasil

    Eligibility: Issuance of Eligibility Memorandum

    ...Request is eligible for the Consultation Phase. I. Summary of Request 1.1 On 10 June 2011, the Independent Consultation and Investigation Mechanism (ICIM) 1 received a Request from Central de Movimentos Populares na Cidade de São José dos Campos (the Requesters) through Mr. Cosme Vitor (Representative).2 The Request describes the material social harm alleged to have occurred in implementation of the Low-income Neighborhood Improvem...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2011
  11. Complaint > Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters), including the Bolivian Fund on Environment and Development, submitted to the Independent Consultation and Investigation Mechanism (ICIM) 1 a request related to the potential environmental and social impacts of building a bridge, and access to it, connecting Rurrenabaque and San Buenaventura, in Bolivia. Some of the Requesters have asked that the ICIM maintain confidentiality in dealing with this request. 1.2 The Requesters a...

    IDB Independent Consultation and Investigation Mechanism - Bolivia - 2011
  12. Complaint > Special Structural Adjustment Loan

    Eligibility: 17-Eligibility Report (English)

    ...Request for Inspection (the “Request”) related to the Argentina: Special Structural Adjustment Loan (“SSAL”). On August 11, 1999, the Panel received some clarifications associated with the Request for Inspection (both the Request for Inspection and subsequent clarifications hereinafter referred to as the “Request”) (Annex 1). On August 12, 1999 the Panel notified the Executive Directors and Bank President of receipt of the Request (meaning “Registration” under the P...

    WB Inspection Panel - Argentina - 1999
  13. Complaint > Avianca-01/Bogota

    Compliance Report: English

    ...President of the World Bank Group. Once the President is satisfied with the response by IFC management, the Office of the President provides clearance for the audit report and the response. After clearance, CAO Compliance shares the audit report and the management response with the World Bank Group Board and discloses both documents on the CAO Web site. As per its established practice CAO will engage an audit panel to work with it on this task. For this particular audit, CAO considers the follow...

    IFC Compliance Advisor/Ombudsman - Colombia
  14. Complaint > Highlands Water Project - Phase 1B, 2nd Request

    Management Response: 15-Management Response (English)

    ...President of International Bank for Reconstruction and Development (the Bank), by which the Chairman of the Inspection Panel requested Bank Management to provide the Panel with written evidence that it has complied, or intends to comply, with the relevant policies and procedures in the implementation of the Project referenced above. I. Summary Account of the Request 2. The Request is filed by a group of nine mini...

    WB Inspection Panel - Lesotho - 1999
  15. Complaint > Transport Sector Support Project and its Additional Financing

    Management Response: Management RAP Audit ToRs for Webuye

    ...President, GGIVP ~ EXTENSION: 30655 SUBJECT: Kenya: Transport Sector Support Project (P124109) and Additional Financing (Pl46630) As per your request, please find attached the terms ofreference (TO Rs) for the audit of the Resettlement Action Plan (RAP) that Bank Management will commission in response to complaints from affected people at. the Webuye Interchange, to ensure that all affected parties were appropriately identified in the RAP ...

    WB Inspection Panel - Kenya - 2018
  16. Complaint > None

    Policy Document: Panel Retaliation Guidelines

    ...Requesters, their Representatives or 1 2 Associated Persons, and will explain the reasoning behind its decision to relevant stakeholders. Confidentiality. Requesters may ask for confidentiality in the handling of their Request. If Requesters wish that their names and personal information remain confidential, the Panel will keep such information strictly confidential from all involved in the process.2 Confidentiality is a key principle of the Panel process. It covers the Requester’...

    - - 2014
  17. Complaint > Mario Covas Rodoanel - Northern Sections 1 and 2 (2011)

    Appraisal: Issuance of Assessment Report

    ...Requester, the Project Ombudsperson has started to regard these other 63 persons as Requesters in the case, pursuant to article 42 of the ICIM Policy. 5. In addition, in the course of information gathering for the Assessment, the Requesters provided the Project Ombudsperson with a technical report prepared by consultants engaged by the Condomínio. Among other arguments, the report reiterates and details the impacts cited by the Requesters, such as undermining...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2012
  18. Complaint > Sao Jose dos Campos Urban Structuring Program

    Eligibility: Issuance of Eligibility Memorandum

    ...Request is eligible for the Consultation Phase. I. Summary of Request 1.1 On 10 June 2011, the Independent Consultation and Investigation Mechanism (ICIM) 1 received a Request from Central de Movimentos Populares na Cidade de São José dos Campos (the Requesters) through Mr. Cosme Vitor (Representative).2 The Request describes the potential social and environmental impacts that the recently approved São José dos Campos Urban Structu...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2011
  19. Complaint > Cambodia Airports-01/Phnom Penh

    Agreement: Inter-Ministerial Committee Meeting Minutes 8 July 14-English

    ...request by villagers from Prey Chisak, Thmar Kol and Kok Chambak villages, we should agree to allow the independent agency to continue their field work without having to wait for Trapaing Lvea and Ta Nguon villages. However, no response could be rendered to the request to issue land title upon completion of the measurement, and, therefore, the meeting participants were requested to comment. H.E. Bun Rotha mentioned that the request by villagers from Prey Chisak, Thmar Kol and Kok Chambak ...

    IFC Compliance Advisor/Ombudsman - Cambodia
  20. Complaint > MHP-01/Vinnytsia

    Eligibility: CAO Assessment Report - Ukraine/MHP-01 - January 31, 2019 EN

    ...requests and that there is an announcement board in every village together with a box where villagers can put notes or requests, which MHP collects every month. Additionally, public meetings also provide opportunities for local community members to make requests. MHP stressed that they want to be perceived as a community partner, not as a place where requests can be filed. MHP told CAO that they do not pressure people to accept Company ideas or projects. In furtherance of this, the Company descr...

    IFC Compliance Advisor/Ombudsman - Ukraine - 2019