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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > MPS-01/Tema

    Appraisal: English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

    IFC Compliance Advisor/Ombudsman - Ghana - 2019
  2. Complaint > Russkiy Mir II-01/Taman

    Eligibility: English

    ...requests for funding of disparate projects. Russkiy Mir says on several occasions, after the requested funding was debated, agreed and disbursed, those projects were not implemented properly, and the company was unfairly blamed. The company is in the process of establishing a forum – which they describe as a non- commercial partnership – to serve as an instrument for community members and other interested stakeholders to express their interests and concerns about the environmental and soci...

    IFC Compliance Advisor/Ombudsman - Russia
  3. Complaint > Trans-Anatolian Pipeline-01/Vale

    Eligibility: CAO Assessment Report TANAP-01 - Jan 2018- English

    ...equested to be trained, but training was never provided. Soon after his request for training, he was fired. The Complainant further alleges that he complained to BP about having been hired as a steel assembler (instead of a rigger) and that BP forwarded the complaint to ENKA, which claimed that he never worked as a rigger. - Perfunctory monthly inspection of cranes and lifting accessories: According to the Complainant, the crane inspectors merely tic...

    IFC Compliance Advisor/Ombudsman - Azerbaijan, Georgia, Turkey - 2018
  4. Complaint > Enso Albania-01/Lengarica

    Management Response: IFC Response to CAO Audit of IFC Investment in Enso Albania, September 21 2018

    ...President and General Counsel Vice President and Chief Operating Officer Legal, Compliance Risk & Sustainability @woRLD BANK GROUP International @IFCI Finance Corporation WORLD BANK GROUP Annex. IF...

    IFC Compliance Advisor/Ombudsman - Albania
  5. Complaint > East-West Highway Improvement Project

    Filing: Complaint

    ...request Executing Agency to follow ADB policies and national legislations of Azerbaijan. We request you to immediately intervene in this situation to provide assistance to the affected communities on above mentioned problems and concerns. Complain letter from APs is attached. Please, we request you not to disclose the names of complainers per their request due to their fear of intimidation and harassment from the executing agencies. Looking forward to hear from you soon, Zohrab Ismayi...

    ADB Special Project Facilitator and Compliance Review Panel - Azerbaijan - 2009
  6. Complaint > Rural Land Titling & Registration Project in Peru - Third Phase

    Appraisal: Assessment Report Public Disclosure

    ...Request5 2.7 On August 27, 2015, Mr. Henderson Rengifo Hualinga, President of the Inter-Ethnic Association for the Development of the Peruvian Amazon (AIDESEP), an umbrella group for nine regional indigenous organizations,6 submitted a Request to the MICI on behalf of 64 indigenous peoples and 1,809 native communities of the Peruvian Amazon. 2.8 In the Request, the Requesters allege that they will be adversely affected by omissions made by the ...

    IDB Independent Consultation and Investigation Mechanism - Peru - 2016
  7. Complaint > Upper Egypt Local Development Program for Results

    Registration: Notice of Non-Registration (English)

    ...Request for Inspection (the “Request”) of the Upper Egypt Local Development Program-for-Results (P157395) (the “Program”) in Egypt. The Request was submitted by a member of the affected community with authorization to represent 16 other residents (the “Requesters”) of the Gerga district in the Sohag governorate in Egypt. The Requesters asked the Panel to keep their identities confidential. 2. The Requesters claimed that a subproject of the Program was expected to cover 200 meters of an open...

    WB Inspection Panel - Egypt - 2019
  8. Complaint > Phase 1B of Lesotho Highlands Water Project, 1st Request

    Management Response: 12-Management Response (English)

    ...request is made. It is the view of the Bank Management on the basis of the reasons specified below, that the Requesters do not meet these requirements. 4. According to the Request, the Requesters are individual residents of Alexandra, a community located in the territory of the Republic of South Africa (hereafter referred to as South Africa). The Requesters have indicated to the Panel that they intended to remain anonymous. It is the Bank Management's view that the Requesters do not meet...

    WB Inspection Panel - Lesotho - 1998
  9. Complaint > Oyu Tolgoi-01/Khanbogd

    Agreement: Khanbogd Tri-Partite Council MoU - English

    ...request of the Management Unit, the Chairperson must call and hold further Meetings as necessary. 8.3 Meetings shall wherever possible be held in person but may also be held using any technology consented to by all the Members (including audio- and video-conference). The consent may be valid only for a particular meeting as the Council decides. 8.4 The Chairperson shall record, or arrange for the Council Secretary (see Article 10.1) or another Member or observer to rec...

    IFC Compliance Advisor/Ombudsman - Mongolia
  10. Complaint > Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)

    Dispute Resolution: Final Report (English)

    ...President to the Board of Directors on Proposed Loans to Pakistan for the Rawalpindi Environmental Improvement Project. Manila. Loans 2211-PAK and 2212(SF)-PAK for $20 million and $40 million, respectively, approved on 13 December 2005. vi I. BACKGROUND A. The Project 1. The Asian Development Bank's (ADB) Rawalpindi Environmental Improvement Project 1 (REIP) in Pakistan comprised (i) environmental sani...

    ADB Special Project Facilitator and Compliance Review Panel - Pakistan - 2010
  11. Complaint > South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) (Second Request)

    Registration: 74-Notice of Registration (English)

    ...Requesters made several efforts to raise the different concerns expressed in the Request for Inspection with Bank: Management directly in writing. In addition, on April 13,2011, the affected peoples' representative met with the Bank: team in Shymkent to discuss these concerns. The Requesters stated that Bank: Management's consideration of problems outlined in the Request is not satisfactory. in the current Request differ from those of the 2010 Request and relate to...

    WB Inspection Panel - Kazakhstan - 2011
  12. Complaint > Development of the Industry of Products of the Vegetable Sponge

    Appraisal: Issuance of Assessment Report

    ...request filed by Loofah S.A. with the Bank’s Independent Investigation Mechanism (IIM). 1.2. The request On 10 February 2009, Ms. Brigitte Fuzellier, as president of Loofah S.A. (“Loofah” or “the Requester”) filed a request (“the Request”) with the IDB’s Independent Investigation Mechanism (“IIM” or “previous mechanism”) in connection with the loan contract and technical‐cooperation agreement, alleging economic and financial damages caused by the cancelation of the technical‐cooperation ...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2011
  13. Complaint > Development Programme's Norte Grande Provinces

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. ...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2016
  14. Complaint > Land Management and Administration Project

    Registration: 60-Notice of Registration (English)

    ...Requesters “requested the urgent intervention of the World Bank Management in their case.” With subsequent letters to the Bank, the Requesters asked about the applicability of Bank’s safeguards policies and requested again urgent actions due to further eviction notices received by community residents. Urgency of Request The Requesters state that they welcome the Bank’s efforts since February 2009 but note that “the harm caused by seven years of inadequate supervision of the project has i...

    WB Inspection Panel - Cambodia - 2009
  15. Complaint > DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing)

    Management Response: Management Response Addendum(English)

    ...REQUEST FOR INSPECTION UPDATE November 27, 2017 1. Management is providing this update to its Response to the Request for Inspection to apprise the Board and Panel of the most recent developments regarding the issues raised in the Request, and to summarize the actions the Bank will take immediately and over the next few weeks. Management submitted its Response to the Panel on October 20, 2017. Subsequently,...

    WB Inspection Panel - Democratic Republic of Congo - 2017
  16. Complaint > Programa de Mejoramiento de Barrios II (PROMEBA II)

    Eligibility: Issuance of Eligibility Memorandum

    ...request was received and processed in the ICIM, the Project Ombudsperson determined, on 5 January 2011 in the “Memorandum on the Decision to Extend the Period for Completion of the Request” (Section 41 ICIM3) that the Requester had not fulfilled all the eligibility requirements established in the ICIM policy, and decided to give the Requester the opportunity to complete the request, granting it a term of 45 days from the date of notification of t...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2011
  17. Complaint > El Dorado International Airport

    Dispute Resolution: Issuance of Consultation Phase Report

    ...Requesters, it produced important results. 5.2 The consultation process helped dispel the Requesters’ doubts regarding Thematic Areas 1 and 2. In addition, independent experts stated for the record that OPAIN’s management of these matters complied with current regulations and the management plans agreed upon with the Bank. 5.3 As to Thematic Area 3, which focused on the Requesters’ priority topics of interest, when the Request was submitted ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2014
  18. Complaint > Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Fiancing - Second Request

    Filing: Request for Inspection

    ...REQUEST FOR AN INSPECTION ON THE IMPACTS OF THE BISRI DAM PROJECT IN LEBANON We, the Lebanon Eco Movement (LEM), are a network of 60 environmental NGOs advocating for sustainable development and the protection of the environment in Lebanon. The movement co- founded the Save the Bisri Valley Campaign in collaboration with the affected communities and a group of experts. LEM is also a member in the Arab Watch Coalition. In this request, we represent a group of residents and landowners whose addres...

    WB Inspection Panel - Lebanon - 2019
  19. Complaint > Second Norte Grande Water Infrastructure Project

    Registration: 73-Notice of Registration (English)

    ...Request for Inspection from the Comunidad Los Flores. I The Request was submitted on behalf of residents of neighborhoods in the city of Santiago del Estero, Argentina. The Request sent to the Panel on May 4, 2011 was complemented by a clarifying note received on May 15, which the Requesters asked that the Panel consider as an integral part of the Request. The Requesters asked that the Panel keep their names as confidential. The Requesters raise conce...

    WB Inspection Panel - Argentina - 2011
  20. Complaint > Central Asia South Asia Electricity Transmission and Trade Project (CASA-1000)

    Registration: 93-Notice of Non-Registration (English)

    ...Request after determining that the Requesters do not meet all of the admissibility criteria for registration. The Requesters are not in the countries where the Project is located and the Panel could not determine the existence of a plausible link between the Project and the harms alleged by the Requesters. The Request The Request was submitted by Ms. Tursunbaeva of the NGO Shark Ayoli (Women of the East), Uzbekistan, on behalf of 29 civil society...

    WB Inspection Panel - Afghanistan, Kyrgyzstan, Pakistan, Tajikistan - 2014