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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Second Urban Environment Sanitation Project

    Compliance Report: 49-Investigation Report (English)

    ...vice, as well as attrition to the private service and frequent transfers within the civil service, have been mentioned as some of the main constraints of urban environmental sanitation.46 Waste management is one of the biggest problems for the MAs; more than half of the revenues of the MAs are spent on waste management, and yet the situation is far from satisfactory.47 2. Solid Waste Management Issues in Accra 57. Accra is a booming city with a very high population growth rat...

    WB Inspection Panel - Ghana - 2007
  2. Complaint > Bilt Paper-02/Sipitang

    Compliance Report: CAO Compliance Investigation Report - Bilt-02 - April 13, 2018 - ENGLISH

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s environmental and social (E&S) performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s E&S performance. In the context of a CAO compliance investigation, at issue is whe...

    IFC Compliance Advisor/Ombudsman - Malaysia - 2018
  3. Complaint > Protection of Basic Services Program Phase II Additional Financing and Promoting Basic Services Phase III Project

    Management Response: 82-Management Report and Recommendation - Ethiopia PBS - Phase III Project

    ...vices. In a survey on financial transparency, covering a sample of thousands of local people in pilot areas, more than 84 percent responded positively to social accountability initiatives, which had increased citizens’ awareness of their rights, responsibilities, and entitlements to basic services. After service providers and users drew up joint service improvement plans, basic services improved, and so did the quality of the engagement between citizens and service providers. Through the financi...

    WB Inspection Panel - Ethiopia - 2012
  4. Complaint > West African Gas Pipeline Project

    Compliance Report: 40-Investigation Report (English)

    ...vice president of Huachiew Chalermprakiat University; then joined the Thailand Environment Institute (TEI) as vice president. In 1998, Mr. Onchan was appointed president of TEI. He helped establish and was appointed president of the Mekong Environment and Resource Institute (MERI) in 2000. He has served as advisor to the Prime Minister and to the Minister of Science, Technology and Environment, as member of the National Environmental Board, chairman of the National EIA Committee, chairman of the...

    WB Inspection Panel - Ghana, Nigeria - 2006
  5. Complaint > NTPC I Power Generation Project

    Filing: Request for Inspection

    ...vice to enable the State to play a major role in thermal power generation through creation of a public sector utility. Of the six power projects in Singrauli three are owned and run by NTPC. These are Singrauli I and 11 and Rihand I and 11 (proposed) in Uttar Pradesh (UP) and Vindhyachal I and 11 (proposed) in Madhva Pradesh (M.P.) The current WB loan No. Cr. 3632 of US $400 million (approved June 1993) will finance expansion of Rihand and Vindhyachal power plants of NTPC. The Bank has played a ...

    WB Inspection Panel - India - 1997
  6. Complaint > Mumbai Urban Transport Project

    Management Response: 32-First Management Response (English)

    ...vices; and reduc- tions in motor vehicle emission levels. It also strengthens the capacity of the re- 3 India sponsible agencies to plan, deliver, maintain and operate efficiently road based urban transport infrastructure and services. Subcomponents will: (a) support traf- fic management programs including Area Traffic Control (ATC) to optimize the functioning of traffic signals, pedestrian facilities, St...

    WB Inspection Panel - India - 2004
  7. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Management Action Plan: 26-Third Management Progress Report-20 December 2006

    ...Vice President, actively sought to obtain agreement from the government and EBY o n the location and agenda for a supervision mission. Despite these efforts, a supervision mission did not take place and discussion o f the project was limited to a meeting with the counterparts in Buenos Aires in October 2006. 8. Parallel to these events, the Government o f Argentina notified the Bank in July 2006 o f i t s intention to prepay the outstanding balance o f Loan No. 3520-AR (the last outstanding...

    WB Inspection Panel - Argentina, Paraguay - 2002
  8. Complaint > West African Gas Pipeline Project

    Management Action Plan: 40-Fourth Management Progress Report

    ...vice and guidance from the Sector Manager, Sector Director and the Regional Vice President. Following is the progress: (a) Bank supervision missions. Two full-fledged Bank supervision missions per year, comprised of professionals from headquarters and the field, have been taking place since 2007. The missions have reviewed physical progress, and compliance with the environmental and social safeguards by WAPCo. Particular attention has ...

    WB Inspection Panel - Ghana, Nigeria - 2006
  9. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Management Response: 31-Management Response (English)

    ...vices are about to begin. 5 While water services to the North Zone were a condition in the project Legal Agreements, sanitation ser- vices were not, due to lack of financing. However, to date bidding for project works and activities indicates the likelihood of considerable costs savings in Components C, D, and E. It is the intention of the project counterparts to use these additional project funds to extend sewerage services to the North Zone . ...

    WB Inspection Panel - Colombia - 2004
  10. Complaint > National Drainage Program Project

    Eligibility: 34-Management Report and Recommendation (English)

    ...vices. The Bank will emphasize the modernization of infrastructure – including canal re-modeling and the use of measuring devices, which are inte- gral for moving to a more flexible, accountable, transparent and monitorable service delivery paradigm. Pillar 4: On-farm Productivity 48. The Bank will continue to invest in the on-farm services (land leveling, watercourse lining, and introduction of new technologies through private-public partnerships) which are essential for agricultural diver...

    WB Inspection Panel - Pakistan - 2004
  11. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Management Response: 26-Management Report and Recommendation (English)

    ...vice of approximately USD 7 billion. 2004 Presidents of Argentina and Paraguay reconfirmed their country’s commitment to complete the Project within four years. 6 Argentina and Paraguay 12. A summary of the current EMP for the Project is provided in Figure 2. Figure 2. Components of the Resettlement and Environmental Management Plan (EMP) ...

    WB Inspection Panel - Argentina, Paraguay - 2002
  12. Complaint > Yacyreta Hydroelectric Project

    Eligibility: Inspection Panel Report and Recommendation(English)

    ...Vice President and Cecretary December 26,1996 INSPECTION PANEL Reauest for Insoection Argentina/Paramav: Yacvretá Hvdroelectric Project Panel Report and Recommendation Attached is a memorandum from the Acting Executive Cecretary of the Inspection Panel dated December 24,1996, trans...

    WB Inspection Panel - Argentina, Paraguay - 1996
  13. Complaint > Proposed Kosovo Power Project and Second Additional Financing Energy Sector Clean-up and Land Reclamation Project

    Compliance Report: 103-Inspection Panel Investigation Report(English)

    ...vice on the resettlement process, the Bank sent a two-person mission to Kosovo in July 2004 to share the Bank’s experience in resettlement, provide policy advice, and assist in preparing terms of reference for resettlement consultants to be recruited by the authorities. As pointed out in a letter from the Country Director to UNMIK in August 2004, this mission was an emergency response to the imminent danger of loss of lives and injury. 116 According to Management no further Bank missions re...

    WB Inspection Panel - Kosovo - 2015
  14. Complaint > Electricity Expansion Project

    Compliance Report: Inspection Panel Investigation Report (English)

    ...vices be provided as needed to improve, restore, or maintain accessibility and levels of service for the displaced people.121 1. Resettlement Site and Land-title 92. The 2012 RAP indicates more than 90 percent of the PAPs had opted for land-for-land compensation within the Naivasha District.122 The PAPs’ preference was for a resettlement site near their existing locations and close to employment opportunities at KenGen and Cultural Centre. Since 2009 at least seven possible resettlement sit...

    WB Inspection Panel - Kenya - 2014
  15. Complaint > Ecodevelopment Project

    Filing: 11-Request for Inspection (English)

    ...vices of the ultra urban culture. The adivasi secured a land mark judgement by the court terming the resort project 'illegal' and Jirecting this Indian MNC to hand over the property at Nagarahole to the Government Noting the dangers of consumptive touriFts and projects JJuch as resorts being destructive to the eco balance, the court observes in its orders. "The issues raised herein are quite fw1darnental in natw·e affecting the wider public interest requiring maintenance of ecological ...

    WB Inspection Panel - India - 1998
  16. Complaint > Land Administration Project

    Eligibility: 38-Management Report and Recommendation (English)

    ...Vice President, does not change the PDO nor associated outcome targets. The restructuring is fully consistent with the Action Plan presented in Section V of this Report. 12. Specifically, Project restructuring includes: (i) changing implementation arrangements, including designation of the Property Institute as the Project’s Implementing Agency; (ii) replacing references to the National Registry and Cadastral System (Sistema Integrado Nacional de Registros y Catastro, or SINREC) agreement in...

    WB Inspection Panel - Honduras - 2006
  17. Complaint > Power Sector Generation and Restructuring Project

    Management Response: 46-Management Report and Recommendation (English)

    ...Vice President, Country Director, Strategy and Operations Director, and Sector Director (ECSSD) -- has visited the construction site during various missions to the country. 21. The most important development regarding the electricity sector in Albania has been the successful privatization of the electricity distribution company in June 2009. Both the International Finance Corporation (IFC) and the World Bank have been involved in this transaction, with the IFC providing advisory services to...

    WB Inspection Panel - Albania - 2007
  18. Complaint > El Dorado International Airport

    Compliance Report: Publication of Panel Report

    ...vices required for airside operations and providing all services needed for the safe and efficient movement of aircraft and vehicles; (ii) cooperating with Air Traffic Control to ensure safe and efficient performance of airside services, such as communicating the assignment of remote gate parking positions; (iii) assignment of aircraft gates and positions; (iv) airside signaling; (v) creating and maintaining a website with relevant Airport i...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2017
  19. Complaint > Electricity Expansion Project

    Management Response: Management Report and Recommendation

    ...vice (the “GRS”), which is housed in the Bank’s Operational Policy and Country Services Vice Presidency, in the manner specified below. (f) The EIB is an EU body established in 1958 by the Treaty of Rome, which aims at fostering European integration and the balanced development of the Union as well as supporting the Union's development aid and cooperation policies. The EIB is a co-financier of the KEEP. (g) The EIB-CM is the internal independent acco...

    WB Inspection Panel - Kenya - 2014
  20. Complaint > Tata Ultra Mega-01/Mundra and Anjar

    Compliance Report: English

    ...Vice President referred the MASS complaint to CAO Compliance for compliance appraisal on February 1, 2012. In July 2012, CAO issued a compliance appraisal report. The appraisal concluded that a number of issues raised by the Complainants merited further inquiry.5 Thus, in accordance with its Operational Guidelines, CAO issued a Terms of Reference (TOR) for an audit of IFC’s social and environmental performance in relation to its investment in CGPL.6 As set out in the TOR, the issues to be addres...

    IFC Compliance Advisor/Ombudsman - India