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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Mine Closure and Social Mitigation Project

    Registration: 39-Notice of Registration (English)

    ...request that the Panel recommend an investigation to the Board of Executive Directors. With regard to the Bank’s failure to comply with its operational Policies and Procedures, the Requesters state that they are unable to be specific about relevant policies because they have not been able to access Project documents. However, the Requesters 2 In the Request, the Requesters refer to the more recent World Bank-financed “Mine Closure, Environmental and Socio-Economic Regeneration Proje...

    WB Inspection Panel - Romania - 2006
  2. Complaint > Land Administration Project

    Registration: 38-Notice of Registration (English)

    ...REQUEST RQ06/1 January 10, 2006 NOTICE OF REGISTRATION Re: Request for Inspection HONDURAS: Land Administration Project (IDA Credit No. 3858-HO) On January 3, 2006, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”) related to the Honduras:Land Administration Project (the “Project” – in Sp...

    WB Inspection Panel - Honduras - 2006
  3. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Registration: 31-Notice of Registration (English)

    ...Request states that the Requesters have previously complained on numerous occasions to Bank regional and senior management, ethics officers, and others, and have received no satisfactory response. Finally, the Requesters ask the Inspection Panel to recommend to the Executive Directors a full investigation of the matters alleged in the Request. They also request “that the Bank stop disbursing funds to this project until an investigation has been completed and an appropriate remedy adopted.” ...

    WB Inspection Panel - Colombia - 2004
  4. Complaint > Second Urban Environment Sanitation Project

    Registration: 49-Notice of Registration (English)

    ...Requesters in connection with the Request will be sent to Sylvia Noagbesenu and Bret Thiele, as the representatives of the Requesters. Pursuant to paragraph 17 of the Panel’s Operating Procedures (the ‘Operating Procedures’), I am notifying you that I have, on August 22, 2007 registered this Request in the Inspection Panel Register. In accordance with paragraph 18 of the IDA Resolution that established the Panel (‘Resolution’), paragraphs 2 and 8 of the “Conclusions of the Board’...

    WB Inspection Panel - Ghana - 2007
  5. Complaint > Downtown Redevelopment, Modernization of Metropolitan Public Transport, and of Government Offices Project

    Management Response: Consideration by the Board of Executive Directors of the Recommendation and ToRs

    ...Requesters indicate that they are particularly concerned because, at the time of submission of their Request, construction work was about to begin. On 29 June 2016, the MICI received Management’s Response, and on 26 July 2016 the Request was declared eligible by the MICI Director. Since the Requesters had asked that their Request be processed for both MICI phases, the Request was transferred to the Consultation Phase. On 29 September 2016, the Consultation Phase team issued its Assessment Report...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2017
  6. Complaint > Mumbai Urban Transport Project

    Registration: 32-First Notice of Registration (English)

    ...Request. The Request alleging violations of Bank Operational Policies and Procedures and requesting that an investigation be recommended to the Board of Executive Directors of the Bank was addressed and sent to the Bank's Department of Institutional Integrity which delivered it to the Inspection Panel on April 28, 2004. In view of the nature of the complaint and the alleged violations of Bank Operational Policies and Procedures as described hereunder, the Panel is satisfied that the Request is u...

    WB Inspection Panel - India - 2004
  7. Complaint > Kenya Energy Sector Recovery Project

    Registration: 79-Notice of Registration (English)

    ...Request for Inspection Kenya: Energy Sector Recovery Project On May 10, 2012, the Inspection Panel (the "Panel") received a Request for Inspection (the "Request") relating to the Kenya - Energy Sector Recovery Project and the Kenya Energy Sector Recovery Project Additional Financing. The Request was sent by Mr. Peter Usher, on behalf of the Njumbi Road Residents' Association (NRRA) (the "Requesters"). In addition to the R...

    WB Inspection Panel - Kenya - 2012
  8. Complaint > Floods Emergency Recovery Project

    Registration: Notice of Non-Registration

    ...Request for Inspection to the Panel. The Panel referred the complainant to the Grievance Redress Service (GRS), which took on the case and issued its assessment in early December 2016. The complainant found the assessment from GRS unsatisfactory, and on January 6,2017, the Panel received a Request for Inspection with two signatures. 7. The Request raises concerns regarding the "illegal action of taking over our private properties" in the city of Novi Pazar. The Requesters claim that their...

    WB Inspection Panel - Serbia - 2017
  9. Complaint > Ficohsa-02/Tela

    Appraisal: English

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO’s compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provision...

    IFC Compliance Advisor/Ombudsman - Honduras - 2017
  10. Complaint > Lonmin-01/Vice President request

    Appraisal: CAO Appraisal Report: Lonmin. August 30, 2013

    ...President initiated a compliance appraisal of IFC’s Environmental and Social performance in relation to its investment in Lonmin. This decision was triggered by media reports of violent clashes between striking miners and police near Lonmin’s Marikana mine which claimed 44 lives earlier the same month. As requested by the CAO Vice President, this compliance appraisal will consider the adequacy of IFC’s appraisal and supervision of its Lonmin investment. In particular it will consider how IF...

    IFC Compliance Advisor/Ombudsman - South Africa - 2013
  11. Complaint > Urban Development Project and Douala Infrastructure Development Project (not registered)

    Timeline: 50-Summary of Decision Not To Register (English)

    ...Requests if he or she finds that the Request is without doubt manifestly outside the Panel’s mandate. Because the Projects closed, respectively, on June 30, 1988, and June 30, 1994, on October 17, 2007 the Panel informed the Board of Executive Directors that it did not register the Request in the Panel’s Register and will not process it further, and advised the Requesters of this decision. The Panel notes, however, the many significant concerns stated by the Requesters, described above, as well ...

    WB Inspection Panel - Cameroon - 2007
  12. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Other: 47-PowerPoint Presentation for Independent Accountability Mechanisms Meeting

    ...Request for Inspection registered i t db by th the P Panell iin July 2007 Management Response  Categorical assertion that there is " no direct or indirect linkage " between the Project and the demolitions in Jale Fact Finding Process Eligibility Phase:  Meeting with the Government and Construction Police  Meeting with the Requesters “You are crying now, but don't worry, you will be eating with a silver spoon soon, as this is part ...

    WB Inspection Panel - Albania - 2007
  13. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Other: 51-Press Release (English)

    ...request were being addressed by Management without the need for a full investigation. In general, the Inspection Panel found that Bank Management and staff made significant efforts to address the issues raised by the Requesters, to achieve compliance with Bank policies and to engage in a constructive and forthcoming dialogue with the affected people. The Panel noted the positive way in which Management dealt with the complaint and strived for appropriate corrections during the Panel process. The...

    WB Inspection Panel - Argentina - 2007
  14. Complaint > EPS Power II

    Timeline: Processing steps

    ...Request number: 2013/02 Project name: EPS Power II Project number: 27005 Country: Serbia Step Date Remarks 1. The unsigned complaint is 12 August 2013 PCM Officer requested a received by the PCM Officer. signed copy of the complaint. 2. The signed complaint is 16 August 2013 Electronic scanned copy received. received by email. 3. C...

    EBRD Project Complaint Mechanism - Serbia
  15. Complaint > Energy Loss Reduction Project (Rogun HPP, Tajikistan)

    Registration: 70-Notice of Registration (English)

    ...Request is set out in paragraphs 3 and 4 of the 1999 Clarifications. After receiving the Management response, the Panel will, as outlined in the 1999 Clarifications and as provided by paragraph 19 of the Resolution, “determine whether the Request meets the eligibility criteria set out in paragraphs 12 to 14 [of the Resolution] and shall make a recommendation to the Executive Directors as to whether the matter should be investigated.” The Request has been assigned IPN Reque...

    WB Inspection Panel - Tajikistan, Uzbekistan - 2010
  16. Complaint > Mumbai Urban Transport Project, 3rd Request

    Registration: 58-Notice of Registration (English)

    ...Request. The Requesters are residents who live in an area known as Powai which the JVLR Phase II runs through. They state that in 2006, the Mumbai Metropolitan Region Development Authority (MMRDA), the Implementing Agency, “came to demolish [their] structure” as a result of which the Requesters obtained a High Court Stay Order against any future demolition of the Property. The Requesters claim that they have “suffered in the MUTP JVLR Phase II” and “have done lots of...

    WB Inspection Panel - India - 2009
  17. Complaint > Bogota Urban Services Project

    Registration: 52-Notice of Registration (English)

    ...Request for Inspection Colombia: Bogotá Urban Services Project (IBRD Loan No. 7162-CO) On October 30, 2007, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”), dated October 23, 2007, related to the Colombia: Bogotá Urban Services Project (the “Project”) financed by the International Bank of Reconstruction and Development (the “Bank”) (Loan No. 7162-CO). The Req...

    WB Inspection Panel - Colombia - 2007
  18. Complaint > Lima Urban Transport Project

    Registration: 61-Notice of Registration (English)

    ...Request for Inspection Peru: Lima Transport Project (North-South Subsystem) (Loan No. 7209-PE and GEF TF No. 052856) On October 1, 2009, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”) dated September 9, 2009, concerning the Peru: Lima Urban Transport Project (the “Project”). The Request was submitted by residents of the district of Barranco in the city of Lim...

    WB Inspection Panel - Peru - 2009
  19. Complaint > Power Sector Generation and Restructuring Project

    Registration: 46-Notice of Registration (English)

    ...Request for Inspection, letter dated April 30, 2007, para. 5, p.2 2 Until further notice, all communications with the Requesters in connection with the Request will be sent to Mr. Lavdosh Ferruni as the representative of the Requesters. Pursuant to paragraph 17 of the Panel’s Operating Procedures (the ‘Operating Procedures’), I am notifying you that I have, on May 2, 2007, regi...

    WB Inspection Panel - Albania - 2007
  20. Complaint > Indigenous and Community Biodiversity Project (COINBIO)

    Registration: 30-Notice of Registration (English)

    ...REQUEST RQ04/1 January 30, 2004 NOTICE OF REGISTRATION Re: Request for Inspection MEXICO: Indigenous and Community Biodiversity Project (COINBIO) (GEF Trust Fund Grant No. TF24372) On January 26, 2004, the Inspection Panel (the ‘Panel’) received a Request for Inspection (the ‘Request’) related to the...

    WB Inspection Panel - Mexico - 2004