Complaint > Maritsa East Mines (BEH Bond Issue)

Eligibility: Eligibility Assessment Report for PSI

...requested that a Problem-solving Initiative (PSI) be undertaken by the PCM. The Eligibility Assessors have determined that the Complaint is eligible for a PSI in accordance with the PCM Rules of Procedure (PCM RP), specifically paragraphs 24-26 and 28-29. The Complaint: • has been filed within prescribed timeframes; • describes the PCM functions requested; • describes the outcomes sought; • provides adequate information relating to communications with the Bank and Cli...

Complaint > Institutional Reform Development Policy Financing

Management Response: 57-Enhanced Action Plan - Status and Way Forward (English)

...Requesters and other interested stakeholders in June 2009 and the Requesters acknowledged receipt of this translation. A meeting with the Requesters was held on May 30, 2009 (during which the Requesters expressed their concerns and discussed ways to strengthen communications with the Bank). A further meeting took place on September 6,2009, during which progress in implementing the IRDPG was discussed in detail. Discussions revealed considerable distrust by the Requesters of the Government a...

Complaint > Mozal-01/Matola and Maputo

Filing: Complaint, October 1, 2010

...requested special authorization for the bypass operation, but to date both Mozal and MICOA have refused to provide a copy of this authorization. After insisting attempts of the coalition to get access to the two studies on which the alleged authorization is based on, we were allowed to view them in the MICOA library for reading purposes only. Mozal saw itself at no occasion required to present the documents when requested, see request in annex 6 and response in annex 7. The studie...

Complaint > Development Forestry Sector Management Project

Management Response: 69-Management Response (English)

...Request. 5. Management asks that the Panel consider this Request ineligible for investigation because Management did not have the opportunity to address the concerns raised by the Requesters before the Request was filed. Based on an extensive review of available information, Management has concluded that there has been no direct communication by the Requesters with Bank Management or staff expressing the concerns raised in this Request. This is despite the fact that one of the Reques...

Complaint > VEIL II-01/ Ratanakiri Province

Agreement: English

...requested confidentiality. In April 2014, representatives of the affected communities and HAGL chose to participate in a dispute resolution process facilitated by CAO. Since 2014, CAO has been coordinating meetings between community representatives, the civil society organizations supporting them, and company staff. In January 2015, the parties adopted a set of Ground Rules. Further agreements were reached in July and September 2015 between HAGL and the affected communities. To implement one of ...

Complaint > South-West Corridor Road Project

Timeline: Processing steps

Updated: 5 December 2016 European Bank for Reconstruction and Development Project Complaint Mechanism Request number: 2014/04 Project name: South-West Corridor Road Project Project number: 39258 Country: Kazakhstan Step Date Remarks 1. Signed Complaint received Complaint is received in by PCM Officer. 20 October 2014 Russian and sent for ...

Complaint > Dinant-02/Rio Aguan

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > Dinant-03/Aguan Valley

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > Food and Agriculture Health and Quality Management Program (CCLIP)

Eligibility: Issuance of Eligibility Memorandum

...Request is eligible for the Consultation Phase. I. Processing and summary of the Request 1.1 On 12 January 2012, the Independent Consultation and Investigation Mechanism (ICIM) received a Request from Mrs. Graciela Gómez (Requester), concerning the Agrifood Health and Quality Management Program (“the Project” or “the Program”), financed by the Inter-American Development Bank (IDB) in Argentina.2 (See Annex 1. Original Request) 1.2 On 23 January...

Complaint > Hidromaule-01/San Clemente

Appraisal: CAO Compliance Appraisal Report Hidromaule - June 25, 2015 - English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Lydian Intl3-02/Gndevaz

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Belgrade Public Transport and Traffic Infrastructure

Dispute Resolution: Problem-solving Completion Report (English)

COMPLAINTS: Belgrade Public Transport and Traffic Infrastructure REQUEST NUMBERS: 2017/06 and 2017/08 PROBLEM-SOLVING COMPLETION REPORT – July 2018 The Project Complaint Mechanism (PCM) is the accountability mechanism of the EBRD. PCM provides an opportunity for an independent review of Complaints from one or more individual(s) or organisation(s) concerning an EBRD Project, which allegedly has caused, or is likely to cause harm. PCM may address Complaints through two functions: Complia...

Complaint > Lukoil Overseas-02/Berezovka

Eligibility: English

...President has issued an order to the country’s relevant ministries and agencies to conduct an investigation and punish the individuals responsible for the violation of environmental protection law (Directive of the RK President No. 1078 of 27.02.2007). The foregoing facts attest that the KPO company has been, systematically and for a prolonged period of time, violating a whole host of provisions of international conventions and Republic of Kazakhstan environmental protection law, en...

Complaint > Trans-Anatolian Pipeline-01/Vale

Appraisal: CAO Appraisal Report TANAP-01 - March 2018- English

...resident, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed. 1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. Compliance Appraisal Report – Trans-Anatolian Pipeline-01/Vale, Georgia 2 Table o...

Complaint > Land Reform and Poverty Alleviation Project, 2nd Request

Management Response: 18-Management Response (English)

...Requesters”). The Second Request was submitted after the Inspection Panel, responding to the First Request, communicated to the Board on May 27, 1999 that “the Panel does not recommend an investigation of the matters alleged in the Request.” 1.2 As the Panel indicates in its Notice of Registration, the Second Request contains substantially the same allegations as the original Request. On the basis of what the Requesters describe as new information from a sub-set of 39 properties 2 (alr...

Complaint > Maple Energy-01/Nuevo Sucre and Canaan

Appraisal: CAO Appraisal for Audit of IFC: Maple Energy Plc, Canaán and Nuevo Sucre, Peru, May 10, 2012

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor sh should ould consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments and other appraisal criteria. The CAO has no authority...

Complaint > Melamchi Water Supply Project (MWSP)

Dispute Resolution: Final Report, 22 Dec 2004

...President, Vice-President (Operations 1), SARD and the complainants on 28 June 2004. The complainants were very critical of the RAR, alleging that it was biased in favor of the Government and ADB. They also strongly disagreed with SPF’s position that reopening a debate on the original MWSP design was outside SPF’s mandate. Notwithstanding their disagreement with SPF’s review and assessment, the complainants decided to carry on with the consultation process. 23. At step 6 of the consul...

Complaint > Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura

Dispute Resolution: Issuance of Consultation Phase Report

...Requesters considered the requested documentation essential as input for the discussion of alternatives for the bridge location, which should be selected not just from a technical and economic perspective but from an environmental and social one as well. 21. In response to the Requesters, the ABC agreed to: (i) deliver the requested documents no later than 6 February 2012; and (ii) prepare a consolidated text of the studies of alternative bridge locations already done, including a comparati...

Complaint > Lydian Intl3-01/Gndevaz & Jermuk

Eligibility: Lydian-01 Assessment Report - English - December 2014

...President, EcoLur • Anna Shahnazaryan, Representative, Save Teghut civic initiative • Levon Galstyan, Representative, Pan-Armenian Environmental Front • Silva Adamyan, Chairman, Center for Bird Lovers • Arthur Grigoryan, Lawyer, EcoRight • Eleonora Gabrielyan, President, Armenian Botanical Society • Artur Ashughyan, Advisor to the Minister, Armenian Ministry of Economy In meetings with local residents, CAO met with people opposing the mine project...

Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

Filing: 37-Request for Inspection Annex 25

...president and selected ministers. In 1985, a first set of presidential elections, the results of which op- ponents contested, confirmed Conte as president. President Conte’s stewardship of the national economy has left something to be desired. The military government complied during the post-1984 coup period with International Monetary Fund’s (IMF) demands that it privatize the many parastatal companies estab- lished during Sekou Toure’s socialist era. Anticipated increases in foreign investment...