Complaint > Bujagali Energy-04/Bujagali

Appraisal: Appraisal of IFC investment in Bujagali Energy (IFC Project #24408) and MIGA guarantee of World Power Holdings (MIGA Project #6732), Uganda, (CAO Complaints 04 and 06), April 8, 2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

Complaint > Bujagali Energy-06/Bujagali

Appraisal: Appraisal of IFC investment in Bujagali Energy (IFC Project #24408) and MIGA guarantee of World Power Holdings (MIGA Project #6732), Uganda, (CAO Complaints 04 and 06), April 8, 2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

Complaint > Strominvest II-01/Minsk

Appraisal: CAO Compliance Appraisal Report Strominvest - March 2018 - English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > Yanacocha-06/Cajamarca

Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

Complaint > Yanacocha-07/Cajamarca

Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

Complaint > Comsur V-01/Bosque Chiquitano

Compliance Review: English

...President of OTB. Minas Don Mario San Juan Meeting with President and Officers of OTB and community members (circa 40 people). Buena Vista Meeting with President and Officers of OTB and community members (circa 40 people). La Ramada Meeting with President and Officers of OTB and community ...

Complaint > Agrokasa-01/Ica

Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

...request. It cannot go beyond the confines of the complaint, or request that other issues be addressed. In such cases, the complainant or requestor may consider submission of a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is neither a court of appea...

Complaint > Wilmar Group-01/West Kalimantan

Compliance Report: English

...request. It cannot go beyond the confines of the complaint or request other issues to be addressed. In such cases, the complainant or requestor should consider a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is neither a court of appeal nor a legal e...

Complaint > Russky Mir II-02/Taman

Eligibility: English

...President of the World Bank Group. Its mandate is to address in a fair, objective, and constructive manner complaints brought by communities or individuals affected by IFC or MIGA projects, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspec...

Complaint > Egyptian Indian Polyester Company - Sokhna-02/India

Closing Report: Egypt EIPC-02 Conclusion Report - January 2019

...president of Polyester Company (EIPET) – Sokhna logistics, regarding the IFC-supported project (#28878) in Egypt. The IFC investment in Ain Sokhna, Egypt (the Complainant). This supported the establishment of a 420,000 tons was the second complaint received by CAO per annum, greenfield polyethylene regarding the project.1 The Complainant terephthalate (PET) resin plant in the Eldorado claimed that EIPET had failed to compensate ...

Complaint > Kurum Hydro-01/Bradashesh

Eligibility: Assessment Report - Kurum-September_2015- English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- TABLE OF CONTENTS List of Acronyms ……………………………………………………… 4 1. Overview ……………………………………………………… 5 2. Bac...

Complaint > Amaggi Expansion-01/IFC Executive Vice President Request

Management Response: IFC Response to CAO Audit Report, November 4, 2005

...request our client to undertake further studies, we collaborated with them in their pioneering efforts to establish the basis of what we hope will become a sector wide soy certification scheme. In our recent supervision IFC rigorously reviewed the Company's ESMS, in line with our commitment to the CAO, to ensure that it is sufficiently comprehensive to meet IFC's requirements. The main findings of this supervision visit are that: • The Company has continued to work close...

Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

Eligibility: English

...request at any time that the CAO transfer their complaints from the Ombudsman function to the Compliance function, but that according to the CAO’s Operational Guidelines these two processes do not run in parallel. In other words, the CAO could not attend to their request for an audit of the credit approval process (performed by the Compliance function) and for environmental and social assessments of the PRONACA operations (conducted under the sponsorship of the Ombudsman function) at the s...

Complaint > Bankers Petroleum-01/Patos

Agreement: Progress Report - May 2016 - English

...President of the World Bank Group. CAO’s mandate is to address complaints of people affected by projects of the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA) in a manner that is fair, objective and constructive, and to enhance the social and environmental outcomes of projects in which these institutions play a role. The Complaint In March 2013, CAO received a complaint about IFC’s funded Bankers Petroleum Ltd. (Bankers) project in Albania. The ...

Complaint > India Infrastructure Fund-01/Dhenkanal District

Compliance Report: English

...Request for site visits to Kamalanga project IFC first requested a site visit to the Kamalanga project in 2009. Between 2009 and 2014 IFC made an estimated 15 requests to the client to organize a site visit to the Kamalanga project, however, a site visit to the Kamalanga project could not be organized until December 2014. IFC staff noted that its client was unable to organize a site visit to the Kamalanga project for 35 According to IFC’s definitions, an ESRR of 2 is assigned to clients that is ...

Complaint > Quellaveco Mining-01/Moquegua

Eligibility: Ombudsman Assessment Report Regarding Community and Civil Society Concerns in Relation to IFC's Quellaveco Project (#3823), July 2012

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a c...

Complaint > Bujagali Energy-04/Bujagali

Management Response: English

...President and General Counsel Vice President for New Business 2 Annex: IFC Tabulated Management Response: Bujagali 04-06 CAO Finding IFC Response IFC Actions Taken or Proposed 1. IFC did not possess or have access to labor Staff assigned to this project were amongst Since the launch of the IFC PS in ...

Complaint > Chad-Cameroon Pipeline-02/Cameroon

Filing: Complaint regarding the Chad-Cameroon Pipeline Project, May 25, 2011

...requested wells or improved water points. Problems emerged very quickly with the water points constructed by the company’s subcontractors, forcing the communities to obtain water from sources of dubious quality. In a village to the south of the pipeline, residents are forced to travel several kilometers to find a water point because of the poor quality of the water obtained from the well built by the company. Village residents have appealed to the company for assistance on a number of occasions,...

Complaint > Bujagali-02/Bujagali Falls

Eligibility: Assessment Report, Complaint regarding the Uganda Bujagali Hydropower Project,September 2001

...request to the Inspection Panel. The CAO now needs the Complainant to consider the assessment of the Ombudsman and comments by IFC management [under the CAO’s Advisory role] and request further intervention, if necessary. The CAO does not see a role for facilitation or mediation at this stage because the IFC has not made a final decision to participate in the project. 6

Complaint > Interagua-01/Guayaquil

Filing: English Part 2

...President of the Republic “to declare a SANITARY EMERGENCY at once, for the west suburb of this city, and that relevant measures be implemented to eliminate the causes of this outbreak of Hepatitis A.”73 President Alfredo Palacio denied the request the same day, attributing the outbreak to a localized incident due to unsanitary conditions and bad maintenance of the school cisterns.74 In spite of the decision made by Palacio, the incidence of Hepatitis created a situation of high risk for ...