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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay

    Filing: Complaint

    ...Request of Complainants to the CAO The complainants request: 1. That the Compliance Advisor Ombudsman (CAO) use all of its powers and faculties to ensure that the IFC Board of Directors cease all further consideration of financing these projects; 2. That the CAO investigate and ensure consultation with all affected communities and individuals, who have expressed their extreme concern with the environmental, social and economic risks of these projects in thei...

    IFC Compliance Advisor/Ombudsman - Argentina, Uruguay
  2. Complaint > Vizhinjam-01/Kerala

    Compliance Report: CAO Compliance Investigation Report, Vizhinjam 01, 02 & 03 - January 23, 2018

    ...requested from IFC information in relation to possible IFC exposure to the port construction through investments in banks and funds. IFC did not provide requested information in relation to these issues. As a result, CAO does not further explore this issue as part of the compliance investigation. CAO’s investigation considers the port project as it was configured up until the time of IFC’s final delivery of the draft Port ESIA in April 2013. It does not assess the port project as implemented sub...

    IFC Compliance Advisor/Ombudsman - India
  3. Complaint > Agrokasa-01/Ica

    Monitoring: CAO Audit Monitoring and Closure Report: Monitoring of IFC's Response to CAO Audit of IFC's Investments in Agribusiness in the Ica Valley, Peru, June 20, 2013

    ...requested: an update on any new policies, procedures or practices that have been adopted to ensure that: (a) differing opinions around E&S issues are reconciled constructively, and (b) that E&S staff are supported in voicing their professional judgment in contentious contexts. Noting that similar tensions continue to play out in our current case load, CAO requests information on how IFC is monitoring the effectiveness of measures taken to address thes...

    IFC Compliance Advisor/Ombudsman - Peru
  4. Complaint > Ingenio Montelimar-01/Montelimar Environs

    Agreement: Final Agreement with Annexes - Montelimar 01 - October 2019 - English

    ...President and Vice President), to follow up on complaints and suggestions received through AMBED. This Committee has defined a procedure that has guided the twenty-two meetings held so far. 5.3 The parties have revised and amended the Procedure for the Committee for Complaints and Suggestions which, in its most recent version, is an integral part of this Agreement, superseding the previous one, and attached hereto as Annex III. 5.4 The Montelimar Corporation reiterates that...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  5. Complaint > Lonmin-02/Marikana

    Eligibility: Assessment Report- Lonmin-02 - September 2015

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- TABLE OF CONTENTS List of Acronyms ……………………………………………………… 4 1. Overview ……………………………………………………… 5 2. Bac...

    IFC Compliance Advisor/Ombudsman - South Africa - 2015
  6. Complaint > Eco Oro-01/Bucaramanga

    Filing: Complaint to the CAO, June 13, 2012

    ...request by the NGOs of the Province of Soto Santander within the process of requesting the Environmental License for the Angostura Project (Annex 1). 11 On June 2, 2011, the Governor of Santander, Horacio Serpa, and Assembly President Roberto Schmalbach invited the municipal authorities, council members and leaders of Soto Norte, and the Comité por la Defensa del Paramo de Santurbán, the CAS, the CDMB, and other social organizations, to set up a work table to seek alternatives for mu...

    IFC Compliance Advisor/Ombudsman - Colombia - 2012
  7. Complaint > BTC Pipeline-26/Krstanisi

    Appraisal: English

    ...President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the...

    IFC Compliance Advisor/Ombudsman - Georgia
  8. Complaint > Aconcagua-01/Santa Barbara

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO‟s Ombudsman function. This assessment report is a public document that summarizes the complaint, stakeholder views expressed during the CAO‟s assessment phase, an...

    IFC Compliance Advisor/Ombudsman - Chile - 2010
  9. Complaint > Lydian Intl3-01/Gndevaz & Jermuk

    Filing: Complaint regarding Lydian Amulsar project

    ...request. If you have a questions, please contact with Inga Zarafyan, president of “EcoLur” Informational NGO. E-mail: ingazarafyan@gmail.com, info@ecolur.org, sosamulsar@gmail.com Tel: +374 91 92 12 64 mob. 18 http://ecolur.org/en/news/mining/donvt-disturb-us-to-make-money-photos/3907/ 19 http://ecolur.org/en/news/mining/ecolur-open-letter-to-quotgeoteamquot-cjsc/3924/ 20 See open letter to IFC http://ecolur.org/en/news/mining/public-calling-for-ifc-stop-amulsar-project/5262/

    IFC Compliance Advisor/Ombudsman - Armenia - 2014
  10. Complaint > Bujagali Energy-05/Bujagali

    Agreement: Interim Ombudsman / Dispute Resolution Monitoring Report, January 2016

    Uganda: Bujagali Energy-05 Interim Ombudsman/Dispute Resolution1 Monitoring Report January 2016 The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA), members of the World Bank Group. CAO reports directly to the President of the World Bank Group, and its mandate is to assist in address...

    IFC Compliance Advisor/Ombudsman - Uganda
  11. Complaint > Panama Canal Expansion-01/Gatun

    Filing: Complaint, May 12, 2011

    REQUEST FOR REVIEW/COMPLIANCE AUDIT Dear Office of the Compliance/Advisor Ombudsman staff, This letter is to request a review and compliance audit of the Panama Canal expansion project to ensure the canal's reliability, capacity, safety and sustainability remain intact upon completion of the project. An adequate, accurate and objective evaluation prescribed by IFC policies is of significance at this time given that this project – with consequences affecting people far beyond Panama's shores...

    IFC Compliance Advisor/Ombudsman - Panama - 2011
  12. Complaint > Mozal-01/Matola and Maputo

    Eligibility: Ombudsman Assessment Report, Complaint Regarding the Mozambique Aluminum S.A.R.L. (MOZAL) Investment, IFC Mozal II Project (#10323), February 2011

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant; (2) identify the principal stake...

    IFC Compliance Advisor/Ombudsman - Mozambique - 2011
  13. Complaint > Eleme Fertilizer-01/Port Harcourt

    Eligibility: CAO Assessment Report - Nigeria / Eleme Fertilizer 01 - February 2019

    ...requested they deduct 4% of each employee’s salary, to be transferred to NUCFRLANMPE. The Company accepted and implemented this request. h) Healthcare treatment/coverage denials: According to IEFCL, all employees including those on probation and family members (which include spouses and a maximum of four children) are covered for free medical treatment without any billing limit. In addition, the Company runs a clinic within the Indorama complex with resident d...

    IFC Compliance Advisor/Ombudsman - Nigeria - 2019
  14. Complaint > Bilt Paper B.V-01/Sipitang

    Appraisal: CAO Appraisal Report - Bilt-01-July 13-2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

    IFC Compliance Advisor/Ombudsman - Malaysia - 2015
  15. Complaint > Lafarge Surma Cement -01

    Appraisal: Compliance Appraisal Report - Lafarge Surma Cement - October 14_2014

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO Compliance function is the performance of IFC and MIGA, not their client. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC/MIGA’s im...

    IFC Compliance Advisor/Ombudsman - India - 2014
  16. Complaint > Vizhinjam-01/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  17. Complaint > Vizhinjam-02/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  18. Complaint > Vizhinjam-03/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  19. Complaint > Yanacocha-04/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015
  20. Complaint > Yanacocha-05/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015