AFD Environmental and Social Complaints Mechanism

Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?

Benchmark Category

Eligibility requirements

Date of Policy Review

Jun, 2022

Page Updated On:

Nov. 21, 2025, 5:19 p.m.

Citations

Environmental and Social Complaints Mechanism: Rules of Procedure (ROP); p. 9, section 4c
Environmental and Social Complaints Mechanism: Rules of Procedure (ROP); p. 10, section 5.a.f.

Notes

Complainants must describe prior good faith attempts to engage with the Beneficiary (AFD's client), but no such reqirement exists for prior engagement with AFD management or staff.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	No
DEG/FMO/PR Independent Complaints Mechanism	Other
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
UNDP Stakeholder Response Mechanism	Other
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	No
WB Accountability Mechanism	Yes
DFC Independent Accountability Mechanism	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review